App Support Engineer
2 weeks ago
- Act as the primary contact for support requests from both external and internal system users to address their issues and questions.
- Monitor and respond promptly to tickets submitted through various channels.
- Offer quick and accurate feedback to customers.
- Utilize internal database or external sources to provide precise technical solutions.
- Handle and prioritize multiple open issues simultaneously.
- Escalate unresolved matters to the appropriate internal teams, such as software developers.
- Follow up with the problem reporter until resolution is achieved.
- Perform system health checks at agreed-upon intervals.
- Troubleshoot basic software problems and extract logs for further examination.
- Execute necessary DB scripts and extracts as required.
- Acquire a deep product knowledge to effectively address customer concerns in a timely manner.
- Conduct user training sessions to enhance their understanding and proficiency.
- Gather valuable insights on customers' product expectations, experiences, and satisfaction levels.
- Handle emergency situations and be available for on-call duties as needed.
- Maintain and update technical documentation and procedures, ensuring all incidents are appropriately documented.
- Report issues to external service providers and monitor the resolution progress.
- Manage internal system users and permissions efficiently.
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Digital Applications Support Senior Officer
2 weeks ago
Cairo, Cairo, Egypt SSC Egypt Full timeAnalyze and diagnose technical problems in the supported applications in the production environment with full ownership and accountability over the production environment entailing fast restoration of services in case of outages.Perform the daily technical support tasks and handle the raised tickets related to in-domain Apps to properly close and reply to...
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Technical Support Engineer
2 weeks ago
Cairo, Cairo, Egypt Concentrix Full timeJob Title:Technical Support Engineer - Premier (Attaching CVs is a MUST)Job DescriptionThe Advisor II, Technical Support responds to basic to complex inquiries of a technical nature including hardware/software, or other designated client products. This position assists external/internal users of the client's technical products or services by answering...
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Technical Support Engineer
2 weeks ago
Cairo, Cairo, Egypt myGwork Full timeAs a Technical Support Engineer in the Modern Work (MW) team, you will deliver world-class support for our global customers on their digital transformation journey. You will provide valuable support solutions on a wide range of technologies, specifically Exchange, Exchange Transport, Windows Servers and Client Access, that elevate our customers' trust in...
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Sales Support Engineer
2 weeks ago
Cairo, Cairo, Egypt ELSEWEDY ELECTRIC Full time Collect documentation regarding the offer/order and records in order to prepare the techno-commercial quotation Provide information to the risk review process in accordance engineering proposals that meet customer's technicalrequirements Contribute to the development of new market opportunities supporting other managers/ sales in completing...
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Technical Support Engineer
2 weeks ago
Cairo, Cairo, Egypt Location Solutions Full timeWe are looking for technical support engineer for our team with following specifications:Job responsibility You will be responsible for working with different systems, software, and hardware and follow standard procedures to escalate unresolved issues to appropriate internal departments. Research, diagnose, troubleshoot, and resolve customer issues in an...
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Oracle Apps Developer associate engineer
2 weeks ago
Cairo, Cairo, Egypt myGwork Full timeTo be considered for a Technical Analyst position in the Customer Success Services organization, you must possess the Objective Minimum Qualifications (OMQs) below. Please ensure that your application clearly indicates that you meet these OMQs, either on your resume and/or by uploading additional documents such as a transcript. Have a Bachelor's degree in...
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Technical Support Engineer
2 weeks ago
Cairo, Cairo, Egypt Spectro Systems Full timeJob Description:Responsible for overseeing projects' Installation and POC with our partners.Ensuring proper verification and performance implementation for existing and new projects.Conducting training sessions for partners/clients on newly installed hardware products.Validating system functionality by executing an operational checklist to ensure proper...
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Technical Support Engineer 1
2 weeks ago
Cairo, Cairo, Egypt Dell Technologies Full timeTechnical Support EngineerJoin us as a Technical Support Engineer on our Product Services team in Egypt to do the best work of your career and make a profound social impact.What you'll achieveAs a Technical Support Engineer, you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize returns on IT...
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Customer Support Engineer
2 days ago
Cairo, Cairo, Egypt Alfa Laval Full timeAbout UsAlfa Laval is a leading global provider of first-rate products in the areas of heat transfer, separation and fluid handling. Our team is dedicated to pushing boundaries and achieving excellence mainly in energy, the environment, food and the marine industry.Customer Support Engineer for selling Alfa Laval transactional products and services within...
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Mechatronics Engineer
2 weeks ago
Cairo, Cairo, Egypt Petra Mechatronics Full timeThis is a remote position. In this role, you will interface with clients to identify the Zoho challenges they are facing. Then, you will create an action plan and implement the solutions you proposed. You will be working independently, but supported by the rest of the team when needed. Primary Duties CRM implementations and improvements Client demo...
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Facilities Management Support-p1
2 weeks ago
Cairo, Cairo, Egypt JLL Full timeJLL supports the Whole You, personally and professionally.JOB DESCRIPTIONJob TitleAssistant Facilities Manager Department/Client AccountWork Dynamics/ P&G - Cairo GO - EgyptLine ManagerHany El SayedNumber of SubordinatesNAJob Summary/GoalsClient Relationship - ensure that on site Client's expectations are proactively metSite Operations Management -...
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Mobile Developer
2 weeks ago
Cairo, Cairo, Egypt Aramex Full timeResponsibilities: Manage the entire app life cycle, including concept, design, development, deployment, testing, release, and support. Develop prototypes during the tech scoping stage of projects. Collaborate with web developers to establish and maintain a strong framework for supporting apps and web platforms. Collaborate with frontend developers to design...
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Technical Support Engineer
2 weeks ago
Cairo, Cairo, Egypt Orange Business Full timeAbout the role:Provide technical point of contact for customers' incidents.Ø Owns the resolution responsibility of the reported customer incidents either solely or with the help/intervention of other teams.Ø Diagnose fault-related incidents by effectively utilizing software diagnostics and other network/product utility programs.Ø Document all...
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Technical Support Engineer
2 weeks ago
Cairo, Cairo, Egypt Motorola Solutions Full timeCompany Overview:At Motorola Solutions, we believe that everything starts with safety. It's the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class.As a global leader in public safety and enterprise security, we create and connect the technologies that help to...
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Back Office Transmission Support Engineer
2 weeks ago
Cairo, Cairo, Egypt Ericsson Full timeAbout this opportunityWe are now looking for BO Transmission Support Engineer to join our organization. In this job role, you will be responsible for the coordination, management, and execution of proactive and reactive maintenance activities that require a higher level of support that the one offered by the 2nd Level Operations. This shall ensure that the...
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Chief Engineer Support Crafts
2 weeks ago
Cairo, Cairo, Egypt Talent Pal Full timeEnsure optimal and safe performance of vessel by operating and maintaining the onboard machinery in the most effective and efficient way.Ensure the implementation of the maintenance schedule and spare parts requirements in accordance with plan and technical specifications for vessel.Work and act according to policies and procedures of Technica...
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Senior DevOps Engineers
4 weeks ago
Cairo, Cairo, Egypt Arrow Electronics Full timePosition:Senior DevOps EngineersJob Description:Job DescriptionSiliconExpert Technologies, Inc. is looking for Senior DevOps Engineers with strong development background, who will be responsible for enabling faster release and deployment cycles, by taking advantage of agile development methodologies, improved collaboration between business stakeholders,...
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Senior IT Support Engineer
2 weeks ago
Cairo, Cairo, Egypt Property Finder Full timeCompany ProfileFounded by Michael Lahyani in 2005 as a magazine (Al Bab World), Property Finder today is the leading property portal in the Middle East, North Africa and Turkey (MENAT) region. The platform offers a host of products and services tailored to make the home search process transparent for millions who visit the portal while creating value for the...
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Technical Support VMWare
4 weeks ago
Cairo, Cairo, Egypt Arrow Electronics Full timePosition:Technical Support VMWareJob Description:At Arrow ECS we are at the forefront of new technology, providing businesses with technical expertise. As a company we sell and maintain customer's datacenter, network and cybersecurity solutions, in the cloud or on premise. Our customers can range from small businesses to some of the biggest companies in the...
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UI-UX Designer
2 weeks ago
Cairo, Cairo, Egypt Beltone Financial egypt Full timeWe are seeking a seasoned and passionate UI-UX Designer to join our growing team. that will be responsible for leading the design of (mobile applications, websites and Backoffice systems) interface and experience. Candidate will work closely with other engineers, and product managers to create user-friendly and engaging apps that meet our users' needs. Job...