IT Support Technician I

3 days ago

Cairo, Cairo, Egypt Commvault Full time

About Commvault

Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks – keeping data safe and businesses resilient. The company's unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data.

JOB DESCRIPTION:

Commvault is the gold standard in cyber resilience, helping customers recover & prevail against

ransomware & other cyber threats. We bring data protection, data security, data intelligence & recovery

together on one platform at the lowest TCO.

Your Mission: As an IT Support Technician – Tier 1, you will provide exceptional support to internal employees via phone, email, and remote sessions. You'll manage cases from start to finish, ensuring high employee satisfaction and documenting details meticulously. You will work independently and collaboratively to develop effective solutions.

Constant learning and applying new insights are crucial to stay ahead of technical challenges. You will also recognize when to escalate issues, using advanced productivity tools to maintain our high service quality and deliver an outstanding employee experience.

Key Responsibilities:

  • Answer phone and email requests for technical assistance and perform Tier 1 troubleshooting and analysis.
  • Provide setup, imaging, upgrades, repair, and inventory control services for PCs at the local site.
  • Serve as the first point of contact for support of all IT applications and systems for internal end users.
  • Provide quick resolutions and excellent customer service, redirecting unresolved issues to the next level of support personnel with detailed diagnostics.
  • Repair and replace equipment as necessary.
  • Move or relocate workstations as required for both small and large projects.
  • Maintain a positive work environment that fosters team performance and supports open communication within and outside the Technology Team.
  • Act as the primary resource for daily support tasks on the production floor, escalating issues beyond your expertise to the next level.
  • Maintain technical documentation and a service catalog for software installations, hardware configurations, and troubleshooting procedures.
  • Work flexible hours and accommodate any IT Support Services shifts, including potential overtime. Provide after-hours 24/7 on-call or on-site support as required.
  • Familiarity with Windows Autopilot for simplified device configuration, ensuring seamless user experiences.
  • Proficiency in Apple Jamf for efficient management of Apple devices, including enrollment, configuration, and troubleshooting.
  • Competently support Microsoft Office 365 applications, including Word, Excel, PowerPoint, Outlook, and Teams, resolving related issues.
  • Guide users in setting up and utilizing two-factor authentication (2FA) methods for enhanced security.
  • Proficiently assist users with audio-visual (AV) conferencing systems such as Microsoft Teams and Zoom Rooms, ensuring smooth virtual meetings.
  • This position requires approximately 10% travel to support various IT operations and projects as needed.

Qualifications:

  • Bachelor's degree or equivalent education in computer science, information technology, or a related field preferred.
  • Previous experience in an IT support role or a related field, with a minimum of one year of experience, is preferred, but candidates with relevant education and certifications may also be considered.
  • Strong understanding of IT systems, including hardware, software, networks, and peripherals.
  • Proficiency in troubleshooting and resolving technical issues across various platforms, including Windows, macOS, and Linux.
  • Strong analytical and problem-solving skills to identify root causes of technical issues and implement effective solutions.

Commvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work.

Commvault's goal is to make interviewing inclusive and accessible to all candidates and employees. If you have a disability or special need that requires accommodation to participate in the interview process or apply for a position at Commvault, please email For any inquiries not related to an accommodation please reach out to

  • HVAC Technician

    2 weeks ago

    Cairo, Cairo, Egypt Hilton Full time

    A HVAC Technician serving is responsible for maintaining all refrigeration and air-conditioning equipment and installations in good working condition by carrying out necessary repairs and preventive maintenanceWhat will I be doing?As a HVAC Technician serving, you are responsible for performing the following tasks to the highest standards: Reports to the A/C...

  • HVAC Technician

    4 weeks ago

    Cairo, Cairo, Egypt Hilton Full time

    A HVAC Technician serving is responsible for maintaining all refrigeration and air-conditioning equipment and installations in good working condition by carrying out necessary repairs and preventive maintenanceWhat will I be doing?As a HVAC Technician serving, you are responsible for performing the following tasks to the highest standards: Reports to the A/C...

  • Senior IT Support Technician I

    1 week ago

    Cairo, Cairo, Egypt Commvault Full time

    About Commvault Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks – keeping data safe and businesses resilient. The company's unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence,...

  • Desktop Support Technician L1 EG

    2 weeks ago

    Cairo, Cairo, Egypt Excis Compliance ltd Full time

    Responding to client support requests. Contacting clients to find out the nature of the problem. Traveling to the client s location or connecting via remote link. Troubleshooting hardware and software issues. Installing and maintaining hardware and computer peripherals. Installing and upgrading operating systems and computer software. ...

  • Customer Support Agent

    2 weeks ago

    New Cairo, Cairo, Egypt SamTech Group Full time

    Job Summary:Customer Support Agent is responsible for clients I after sales technical support.He is responsible to ensure the proper functioning of all vehicles' tracking systems by keeping continuous contact with the customers. Responsibilities:Checking and ensuring the units proper functionality on daily basis.Reporting to the customers if any faulty unit...

  • Application Support Manager

    2 weeks ago

    Cairo, Cairo, Egypt Envision Employment Solutions Full time

    Purely Automotive Recruitment proudly offers an excellent opportunity for a Light Commercial Vehicle Technician to join our client and their team based in Truro, Cornwall. Hours of work for this Light Commercial Vehicle Technician position are: Monday to Friday 7.00am 3.30pm, with alternate weeks 10.30am - 7.00pm & Saturdays on a rota: 8.00am 1.00pm....

  • Commis I

    4 weeks ago

    Cairo, Cairo, Egypt Hilton Full time

    Waldorf Astoria has continued to pioneer exceptional experiences that redefine the art of hospitality; Join our team and be part of a legacy where we shape the future of luxury hospitality.It's not just a job vacancy, we will help you elevate your career by offering a variety of learning & development programs, career growth & thousands of opportunities all...

  • Technical Support Engineer

    2 weeks ago

    Cairo, Cairo, Egypt Concentrix Full time

    Job Title:Technical Support Engineer - Premier (Attaching CVs is a MUST)Job DescriptionThe Advisor II, Technical Support responds to basic to complex inquiries of a technical nature including hardware/software, or other designated client products. This position assists external/internal users of the client's technical products or services by answering...

  • Senior I

    4 weeks ago

    Cairo, Cairo, Egypt Arrow Electronics Full time

    Position:Senior I / Senior II, Hardware EngineerJob Description:COMPANY PROFILEeInfochips – An Arrow Company ) is a pure-play Product Engineering Services company, with focus on product innovation and solution accelerators to the $60 billion Global Engineering & R&D Services Market. eInfochips provides solutions across the product stack – Silicon,...

  • Technical Support Engineer

    2 weeks ago

    Cairo, Cairo, Egypt Spectro Systems Full time

    Job Description:Responsible for overseeing projects' Installation and POC with our partners.Ensuring proper verification and performance implementation for existing and new projects.Conducting training sessions for partners/clients on newly installed hardware products.Validating system functionality by executing an operational checklist to ensure proper...

  • Senior I

    4 weeks ago

    Cairo, Cairo, Egypt Arrow Electronics Full time

    Position:Senior I / Senior II, Functional Safety EngineerJob Description:COMPANY PROFILEeInfochips – An Arrow Company ) is a pure-play Product Engineering Services company, with a focus on product innovation and solution accelerators to the $60 billion Global Engineering & R&D Services Market. eInfochips provides solutions across the product stack –...

  • Quality Assurance Supervisor

    2 weeks ago

    Cairo, Cairo, Egypt AstraZeneca egypt Full time

    We are looking for a qualified IT Technician that will install and maintain computer systems and networks aiming for the highest functionality.A successful IT Technician must have a thorough knowledge of computer software and hardware and a variety of internet applications, networks and operating systems. The ideal candidate will also have great...

  • Senior Organization Development Cairo

    2 weeks ago

    Cairo, Cairo, Egypt Alnafitha IT Full time

    We support the Kingdom s largest and most complex organizations across all industries in delivering Enterprise Transformation with clear mission to support our customers to grow better not just bigger focusing on efficiency and not just effectiveness.The OD Specialist is responsible for leading and implementing strategies that enhance the efficiency...

  • Senior Organization Development Cairo

    2 weeks ago

    Cairo, Cairo, Egypt Alnafitha IT Full time

    1.Strategic Planning and Change Management:Develop and implement organizational development strategies aligned with the company's goals.Lead change management initiatives to support business transformations.Conduct organizational assessments to identify strengths, weaknesses, opportunities, and threats.Building Organizational Structures for the Company and...

  • Personnel Affairs Specialist

    2 weeks ago

    Cairo, Cairo, Egypt Alnafitha IT Full time

    We support the main organizations in the Kingdom across all industries in delivering Enterprise Transformation with a mission to help our customers grow better, focusing on efficiency. We are looking for a Personnel Affairs Specialist to work in our Human Resources Department managing Alnafitha's Customer Experiences solutions portfolio.The Personnel Affairs...

  • Senior System Administrator

    2 weeks ago

    Cairo, Cairo, Egypt Alnafitha IT Full time

    We support the Kingdom s largest and most complex organizations across all industries in delivering Enterprise Transformation with clear mission to support our customers to grow better not just bigger focusing on efficiency and not just effectiveness. The Senior System Administrator plays a crucial role in our IT department ensuring the reliability...

  • Exchange AD Operation Engineer Outsource

    2 weeks ago

    Cairo, Cairo, Egypt Alnafitha IT Full time

    Exchange Service Management Responsibilities:Operate and manage Exchange services following best practicesMonitor service performance using logs and reportsRecommend monitoring tools for improved operationProactively respond to alerts and notificationsReport incidents reported by technical and business teamsOffer 1st line troubleshooting and support for...

  • Senior Technical Developer Zoho ManageEngine

    2 weeks ago

    Cairo, Cairo, Egypt Alnafitha IT Full time

    We support the Kingdom s largest and most complex organizations across all industries in delivering Enterprise Transformation with a clear mission to support our customers to grow better not just bigger focusing on efficiency and not just effectiveness. We are currently searching for an enthusiastic and innovative Developer (ManageEngine) to work on our ITSM...

  • IT-Technician

    2 weeks ago

    Cairo, Cairo, Egypt Marriott Hotels Egypt Full time

    Responsibilities:Setting up and installing new hardware and software systems.Diagnosing and troubleshooting computer issues.Maintaining hardware and software by conducting regular maintenance and updates.Identifying and resolving network, connectivity, and server issues.Upgrading firmware, software, and outdated hardware systems.Monitoring and maintaining...

  • Facilities Management Support-p1

    2 weeks ago

    Cairo, Cairo, Egypt JLL Full time

    JLL supports the Whole You, personally and professionally.JOB DESCRIPTIONJob TitleAssistant Facilities Manager Department/Client AccountWork Dynamics/ P&G - Cairo GO - EgyptLine ManagerHany El SayedNumber of SubordinatesNAJob Summary/GoalsClient Relationship - ensure that on site Client's expectations are proactively metSite Operations Management -...