Exchange AD Operation Engineer Outsource
2 weeks ago
Exchange Service Management Responsibilities:
- Operate and manage Exchange services following best practices
- Monitor service performance using logs and reports
- Recommend monitoring tools for improved operation
- Proactively respond to alerts and notifications
- Report incidents reported by technical and business teams
- Offer 1st line troubleshooting and support for technical issues
- Escalate complex cases to 2nd line support
- Conduct monthly health checks and performance optimization
- Maintain messaging services security
- Coordinate change and incident management
- Create and update operational documentation
- Deploy Microsoft security patches and updates
- Manage mail security and endpoint protection
- Monitor data storage thresholds and establish user directories
- Handle disaster recovery and maintain high availability
Requirements:
- Bachelor's degree in Computer Science or equivalent
- Minimum 3 years of experience in AD and Exchange Operation
- MCSE: Core Infrastructure certification required
- MCSE Messaging certification preferred
- ITIL Foundation and Microsoft certifications are a plus
- Experience with Cloud technology, AWS knowledge preferable
- Familiarity with migration scenarios and Active Directory
- Strong technical communication and problem-solving skills
- Excellent English communication skills both written and oral
- Ability to work independently or in a team under tight deadlines
- High sense of responsibility and ownership with exceptional time management
- Fluency in Arabic and English
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