International Customer Service Advisor

2 weeks ago

Cairo, Cairo, Egypt ECCO Outsourcing Full time
Handling the customer's calls.
  • Solve the customer's complains
  • Escalating customer's problems and complains.
  • Follow up to fix the problems to satisfy the angry customers.
  • Updating the system with the customer's accurate data.
  • Achieve the required tasks assigned by the team leader.

Benefits:
1) Net salary 2,400 EGP 2) VPN 3) Meal Allowance 4) Social and medical insurance 5) Transportation is provided
1) Graduates and Undergraduates. 2) Fluent English with Native accent 3) Excellent communication Skills 4) Flexible with shift basis
ECCO Outsourcing was established in 2001, being the first call center operator in Egypt. 2009, ECCO expanded its operations into Saudi Arabia and Qatar through Joint ventures with local partners. 2010, ECCO identified a business development partner (Argent Associates) to address potential opportunities in the US market. 2011, ECCO established presence in Turkey through a strategic partnership with Callpex. 2011, ECCO was awarded as one of the ARABIA 500 fastest growing companies in the region.

Today, ECCO employs 2500+ HC with an operating capacity of 2000 web-enabled, multi-channel workstations operating in Cairo, Qatar and KSA sites.

ECCO operates in four continents in different languages operating 24/7, 365 days according to client requests.

Our business process management service approach centers around three business Units:
I
  • Business Process Outsourcing (BPO) II
  • IT Outsourcing (ITO) III-Talent Acquisition and Development (TAD) ECCO has developed a wide range of IT services and tailored solutions for various sectors to help them operate more efficiently while reducing operational expenditures.
ECCO offers the full cycle of development, customization & integration services of enterprise information management systems; including analysis, architecture creation, prototyping &configuration as well as information technology consulting.

ECCO offers talent acquisition, management and development through its range of internationally certified and affiliated programs in various fields such as Management, Finance & Investment, Accounting, Operations, Sales & Marketing, Human Resources, Customer Service, Call Center Training and Personal Skills ECCO programs are provided either as public courses or as customized courses addressing specific customer needs and requirements.


Specialties:
Contact Center,Business Process Outsourcing, Training Outsourcing, Customer Relationship Management (CRM) and Human Resources Outsourcing

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