Service Advisor

2 weeks ago

Cairo, Cairo, Egypt Bavarian Auto Group Full time
Responsible for workshop working capacity and parts turnover.
  • Establish the customers' needs after receiving and welcoming them.
  • Provide labor cost estimates, if necessary in conjunction with diagnosis section
  • Convey requirements clearly to the workshop by preparing work order based on FRU Manual.
  • Explain repairs to the customer & ensure that he understands the charges.
  • Promote sales of additional service work.
  • Complete invoice summary & hand over a copy with the invoices to the accounting department daily.
  • Promote customer satisfaction & Handle customer complaints within the bounds of his authority.
  • Handle warranty policy within the authority given.

Bavarian Auto Group is a multinational group of companies established in March 2003 when it was appointed as the sole importer of BMW and MINI in Egypt, with exclusive rights for import, assembly, distribution, sales and after-sales support of BMW products in Egypt.

Since that date, BAG invested a total amount of 100 Million US Dollars distributed on 7 companies and 11 premises in addition to 3 stores.

Bavarian Auto Group now is the sole agent of BMW, MINI, Brilliance, Mahindra and Great Wall brands.

Today Bavarian Auto Group is the market leader in Egypt for the luxury vehicles with regard to sales, quality and after sales.

Bavarian Auto Group has a very good dealer network inside Egypt, the Middle East and COMESA countries Vision A regional entrepreneur of automotive industry and maintain the leadership in our segment.

Mission Establish an automotive group that acts as the center for all automotive brands represented in Egypt, the Middle East and the COMESA region.

Develop the local supplier industry in Egypt for manufacturing and exporting automotive components and spare parts to Europe and other markets at international standard of quality and competitive prices.

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