IT Help Desk Support

2 weeks ago


Cairo, Cairo, Egypt Egybell Full time

EgyBell is Hiring

Title:
IT Help Desk Support

Responsibilities:

Deploy updates and security patch:

  • Responsible for the support, ongoing maintenance, administration & troubleshooting of BigFix environment, including patch management, software standardization, Fixlets / Tasks/Baselines/Analyses/Actions creation, creating web reports filters, schedule reports, etc.
  • Understand the configuration and management of Relays and create patching baselines to test in pilot groups for proper change management and rollout to production environments.
  • Test new releases of products to ensure compatibility and minimize user impact.
  • Act as the initial point of contact for all computer and systemrelated concerns from clients or other employees.
  • Act as the initial point of contact for all computer and systemrelated concerns from clients or other employees.

Provide support to teams:

  • Excellent knowledge of Network Troubleshooting including but not limited to diagnose network components and elements has ability to discover any network issued and create issues root cause reports.
  • Provide a hardware assessment, create technical reports, and Inspection process.
  • Need excellent knowledge of Hardware equipment, including (PCs, laptops, printers & scanners).
  • Ability to install/uninstall Hard Disk, RAM, etc.
  • Ability to create hardware technical reports for (PCs, laptops, printers & scanners).
  • Ability to make PC or laptops assessment for hardware, software, and device performance.
  • Ability to handle hard disk wiping, including hard disk removal from the device and reinstalling it after wiping.

Daily desktop technical support tasks:

  • Good at Installing Windows OS & Software.
  • Knowledge of configuring and Troubleshooting Microsoft Outlook.
  • Ability to diagnose hardware problems.
  • Ability to configure SMTP for network printers and scanners.
  • Ability to check for solutions to solve issues.
  • Act as the initial point of contact for all computer and systemrelated concerns from clients or other employees.
  • Provide a professional first technical point of contact for the customer

Skills:

  • Fluent in English.
  • Handworker.
  • Excellent Communication Skills.

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