IT Site Support Coordinator

2 weeks ago

Cairo, Cairo, Egypt Abbott Laboratories Full time

Job Title

IT Site Support Coordinator

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:

  • Career development with an international company where you can grow the career you dream of.
  • A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
  • A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

This position works out of our Egypt Affiliate in the Global Information Services Division.

As the IT Site Support Coordinator, you'll be responsible, through direct interaction with end users and management, for providing effective and efficient on-site and remote support to end users and management on a variety of technical support issues, including the set up and maintenance of mobile devices, computing equipment, printers, faxes, scanners & other peripherals.

The role holder is required to perform routine maintenance functions such as hardware & software inventory management. Working with the Global Service Desk and related support functions, the role holder will ensure the provision of a consistently high-quality service to customers and stakeholders.

Role holder will be the primary IT point of contact for the location and will liaise with local business leadership to identify and implement IT solutions while meeting company standards and policies.

Coordinates all site IT activities in conjunction with enterprise led projects and initiatives ensuring effective communication across the site and delivering successful outcomes.

Periodic travel may be required to support additional local locations, and if so, the role holder must be capable of travelling without restriction.

What You'll Do:

  • Carries out duties in compliance with established business policies and procedures.
  • Manage user incidents routed from the Service Desk, or escalate where appropriate, ensuring the provision of a consistently high-quality service and timely resolution of issues
  • Plan, develop and manage information systems projects / initiatives to meet the needs of the business areas, aiming at a strategic partnership for technology solutions.
  • Perform support for the following: PC configuration (desktops and laptops), VPN connections, PC software (site-specific and enterprise), peripherals, LAN connectivity, and additional devices/software/hardware as needed (i.e. printers, copiers, mobile devices, A/V equipment)
  • Provide an efficient and effective support service to on site and remote users
  • Carry out New Starter / Leaver processes – ensure equipment is ready for new employees on day one
  • Demonstrates commitment to the development, implementation and effectiveness of applicable Quality Processes as per ISO, FDA, and other regulatory agencies.
  • Responsible for exhibiting professional behavior with internal/external business associates that reflects positively on the company and is consistent with the company's policies and practices.
  • Working with other resolver groups, responsible for carrying out troubleshooting / repairs to infrastructure equipment where required, , ensuring manufacturer guidelines are followed and appropriate safety measures taken.
  • Ensuring IT equipment is patched to meet Abbott security standards.
  • Responsibility to understand and maintain awareness of the quality consequences which may occur from the improper performance of their specific job.
  • Perform other duties and projects as assigned.
  • Ensure adherence to all relevant internal, external and site-specific policies, processes and Standard Operating Procedures relating to data security, the network and its applications, and account access/management
  • Order and track supplies, carry out asset management & dispersal, and fulfil all documentation requirements for supported sites
  • Work with various vendors as needed to support site specific services, hardware, and software
  • Asset management of all IT equipment on site
  • This job function has accountability for complying with the applicable elements of the Global Quality Framework and the Corporate Quality Management System (QMS).
  • Undertake any other duties reasonably requested to meet business needs

Required Qualifications

  • National Diploma or bachelor's degree or Related qualification in IT
  • Significant experience at least 3 years in providing end-user technical support
  • Team oriented - able to work in, and positively contribute to, cross functional teams
  • Able to learn new applications quickly, and committed to maintaining knowledge and skills
  • Experience in coordinating large rollouts/deployments or demonstratable Project Management experience / skills
  • Demonstratable experience of supervising team members
  • Working knowledge of the following technologies:
  • Active Directory user functions (ADS & Exchange)
  • Windows 7, 10, 11
  • Anti-virus / anti-malware programs / cyber-security
  • SCCM
  • Building/imaging computers
  • Wiring / Cabling
  • Network technologies
  • Mobile Devices
  • Installation and support of wide range of peripherals
  • SOX compliance knowledge
  • ITIL framework knowledge
  • Maintaining documentation

Preferred Qualifications

  • Works on diverse range of support issues requiring ability to independently identify, evaluate and resolve issues, ensuring all solutions adhere to applicable change control requirements
  • Occasionally works after-hours, as needed
  • High level of freedom, within the realms of the role, to produce solutions in support of customer service level agreements
  • Good time management skills, with proven ability to prioritize and organize a demanding workload, adapting to fit the changing needs of the business
  • Strong customer service orientation, able to understand and meet the needs of a diverse client base in a positive and professional manner
  • Proactive and self-motivated approach, able to work independently
  • Strong analytical skills and the ability to combine technical knowledge and customer support skills
  • Excellent communication skills (both written and verbal) and ability to relate with users, service providers, and management

Apply Now

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at , on Facebook at and on Twitter @AbbottNews and @AbbottGlobal.

  • Senior Site Activation Coordinator

    2 weeks ago

    Cairo, Cairo, Egypt IQVIA Full time

    IQVIA's Country Site Activation team are a global network who identify and activate sites to the highest quality to ensure patients on Clinical trials have access to safe and effective medication. We are leaders in innovation and first to new technologies meaning a vast amount of career development opportunities are available.As Senior Site Activation...

  • Site Activation Coordinator

    2 weeks ago

    Cairo, Cairo, Egypt IQVIA Full time

    Job OverviewUnder moderate supervision, executes the feasibility, site identification regulatory, start-up, and maintenance activities in accordance with regulations, SOPs, and project requirements at the regional, or country level.Prepares and manages site documentation; reviews and negotiates site documents and contracts with sites and sponsors; maintains,...

  • Sr Site Activation Coordinator

    2 weeks ago

    Cairo, Cairo, Egypt IQVIA Full time

    Job OverviewUnder general supervision, perform tasks at a country/region level associated with site activation activities in accordance with applicable local and/or international regulations, standard operating procedures (SOPs), project requirements and contractual/budgetary guidelines. May also include feasibility or maintenance activities.Essential...

  • Principal Site Finishing Engineer

    2 weeks ago

    Cairo, Cairo, Egypt Al Marasem Group Full time

    Responsibilities:- Implement and monitor all finishing-related works at the site following approved drawings, methods, and safety rules.- Prepare and allocate resources like manpower, materials, tools, etc., needed for construction works before execution.- Lead site personnel to ensure timely job completion.- Plan and coordinate construction works with...

  • Site Supervisor

    2 weeks ago

    Cairo, Cairo, Egypt United group for engineering and investment Full time

    Supervise, coordinate, or schedule the activities of construction. Read specifications to determine construction requirements or to plan procedure.Inspect work progress, equipment, or construction sites to verify safety or to ensure specifications are met.Locate, measure and mark site locations or placement of structures or equipment, using measuring and...

  • Electrical Site Engineer

    2 weeks ago

    Cairo, Cairo, Egypt Giza Systems Egypt Full time

    Supervises the installation of Electrical Substation projects and all MEP Activties. Timely completion of site installation activities up to provisional acceptanceQuality completion of site activitiesAvoidance of site accidents by proper implementation of the company's HSE standardsConducts site survey and testing for all Substation projects.Supervises the...

  • Operations Support

    2 days ago

    Cairo, Cairo, Egypt United Nations Resident Coordinator System (RCS) Full time

    JOB DESCRIPTIONThe Consultancy:The consultant will perform temporary administrative support with Events & Workshop management to ensure effective and efficient service delivery within the office, hubs and countries as appropriate in the following activities:Events & workshops Management.Facility and General Administration Services.General Operational...

  • Sales Support Coordinator

    2 weeks ago

    Cairo, Cairo, Egypt IQVIA Full time

    Job Profile Summary_The Sales Operations Coordinator plays a crucial role in supporting sales and commercial teams by managing various client- related affairs, generating management reports and sales forecasts, supporting finance collections, and driving operational efficiency.Responsibilities Essential Functions_Client Affairs Support: Providing endtoend...

  • Business Support, Facilities Support

    2 weeks ago

    Cairo, Cairo, Egypt JLL Full time

    JLL supports the Whole You, personally and professionally.Responsibilities:Job Title: Business Support LiaisonJob Summary: We are seeking a proactive and detail-oriented Business Support professional to support our clients Corporate Services (CS) operations team on a 6 month secondment appointment. You will be responsible for coordinating with our...

  • Tenant Coordinator

    1 month ago

    Cairo, Cairo, Egypt Al Futtaim Private Company LLC Full time

    Job Requisition ID: 161464 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than...

  • Tenant Coordinator

    4 weeks ago

    Cairo, Cairo, Egypt Al Futtaim Private Company LLC Full time

    Job Requisition ID: 161464 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than...

  • Marketing Coordinator

    2 weeks ago

    Cairo, Cairo, Egypt dmg events Full time

    Marketing Management Support:Assist in the delivery of all planned campaigns.Create tracking links and maintain tracking master files per show.Assist in monitoring active marketing programs and developing ways to improve those campaigns.Exhibitor Marketing:Act as point of contact with all show exhibitors including sending email, marketing requests, product...

  • Coordinator

    2 weeks ago

    Cairo, Cairo, Egypt Transmar egypt Full time

    Follow administration processes including invoicing, orders recording, payments & expenses handling and related documentation for the department.Responds to department inquiries and requests from subsidiariesUpdate regularly the store archiving plan (Maadi in & out files)Update & Extract data from archiving system (laser fiche)Receive Admin requests from...

  • Exchange AD Operation Engineer Outsource

    2 weeks ago

    Cairo, Cairo, Egypt Alnafitha IT Full time

    Exchange Service Management Responsibilities:Operate and manage Exchange services following best practicesMonitor service performance using logs and reportsRecommend monitoring tools for improved operationProactively respond to alerts and notificationsReport incidents reported by technical and business teamsOffer 1st line troubleshooting and support for...

  • Personnel Affairs Specialist

    2 weeks ago

    Cairo, Cairo, Egypt Alnafitha IT Full time

    We support the main organizations in the Kingdom across all industries in delivering Enterprise Transformation with a mission to help our customers grow better, focusing on efficiency. We are looking for a Personnel Affairs Specialist to work in our Human Resources Department managing Alnafitha's Customer Experiences solutions portfolio.The Personnel Affairs...

  • Compliance Manager

    2 weeks ago

    Cairo, Cairo, Egypt Alnafitha IT Full time

    Compliance Management:Ensure all processes related to customer and supplier data management comply with regulatory and company standards.Oversee the accuracy and completeness of billing information, including official names, billing addresses, VAT treatment, and primary contacts.Maintain up-to-date records of all necessary official documents (e.g., CR, TRN,...

  • Service Coordinator

    2 weeks ago

    Cairo, Cairo, Egypt Smart Technology Full time

    Bachelor Degree holder in commerce years of experience in the same position or field - Excellent computer skills, organized, fast learner, a can do attitude - Excellent command in English Language - Punctual, discipline, hard workerFounded in 2000, Smart Technology Company (Smartec) specializes in providing turnkey IT solutions for various market sectors....

  • Site Supply Chain Manager

    2 weeks ago

    Cairo, Cairo, Egypt Givaudan Full time

    Step into our world of creativity and joySite Supply Chain Manager Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good. There's...

  • Coordinator

    2 weeks ago

    Cairo, Cairo, Egypt SpeedTech Full time

    - Coordinate and schedule meetings, appointments, and events for department members:- Assist in the preparation and distribution of agendas, minutes, and other meeting materials:- Maintain and update departmental calendars, databases, and contact lists:- Serve as the primary point of contact for internal and external inquiries, providing information and...

  • Technical Support Call Center

    2 weeks ago

    Cairo, Cairo, Egypt xceed Full time

    Technical Support Call Center AgentGraduates.Military service determined.Egyptians.Technical Knowledge.Xceed is the leading multilingual Business Process Outsourcing Service provider in the EMEA region with a capacity of more than 2,200 web enabled multi channels stations. Xceed manages various outsourcing agreements with key government & commercial accounts...