Sales Support Coordinator

2 weeks ago


Cairo, Cairo, Egypt IQVIA Full time
Job Profile Summary_

The Sales Operations Coordinator plays a crucial role in supporting sales and commercial teams by managing various client
- related affairs, generating management reports and sales forecasts, supporting finance collections, and driving operational efficiency.

Responsibilities

  • Essential Functions_

Client Affairs Support:

  • Providing endtoend support in project engagement contracts drafting of contract proposals, acquiring Legal and Finance approvals and ensuring the full execution in accordance with the company policy
  • Providing comprehensive support to clients and ensuring timely provision and management of required paperwork including supplier forms, NDAs, MSAs, etc...
  • Coordinating crossfunction teams to resolve customer issues & complaints

Vendor Processes

  • Providing support in the internal approval and onboarding process of vendors to the local systems.
  • Consolidating required paperwork, and raising purchase orders as applicable.
  • Gathering all necessary documents and collaborating with finance to ensure seamless payment processes to vendors while complying with internal protocols.

Sales Reporting

  • Providing reports and proposing future reporting changes wherever necessary to gain clarity on sales activity, track revenue status, and provide insights to the teams for decision making
  • Generating detailed reports that facilitate indepth data analysis, providing valuable insights to guide strategic decision making within the sales team.
  • Utilizing generated reports to develop accurate and informed sales forecasts.

Operational Efficiency

  • Maintaining and adapting systems to best fit sales team needs and overall efficiency.
  • Understanding the sales process and propose and implementing initiatives contributing to the overall operational effectiveness
  • Proactively seeking enhancement though adoption of cuttingedge technologies and practices focused on automation and and innovation.
  • Compelling corporate sales processes and procedures and maintaining marketing, invoice, contract, and miscellaneous information for ready access

System Management

  • Endtoend opportunity management in the Salesforce systems: account setups, opportunity creation, budget submission, projects creation, and billing setups
  • Setting up routine and custom reports and lists for sales and marketing purposes.
  • Utilizing CRM to generate data quotations and proposals whenever needed

Invoicing & Collection

  • Coordinating with the finance team and client to ensure minimum DSO
  • Dispatching invoices diligently and following up to ensure timely payments.
  • Identifying and addressing any issues related to invoices promptly, including raising internal credit note requests when necessary to resolve discrepancies or errors.
  • Implementing proactive monitoring mechanisms to streamline the process and reduce manual interventions

Experience

  • Typically requires a minimum of 5 years of experience.

Knowledge

  • Requires broad knowledge of operational systems and practices gained through experience and/or education.

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