Call Center Agent

1 week ago

Cairo, Egypt justclean Full time

**Job Summary**:
**Key Responsibilities**:

- Answer Chats and respond to customer inquiries in a professional manner.
- Make outbound calls to follow up on customer issues, provide support, or promote services/products.
- Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
- Maintain up-to-date knowledge of products, services, and promotions.
- Enter and update customer information in the database accurately.
- Meet or exceed daily Chats/OB Calls quotas and quality assurance benchmarks.
- Escalate complex issues to the supervisor or relevant department as needed.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Follow communication scripts and adhere to company policies and procedures.

**Requirements**:

- High school diploma or equivalent; additional education is a plus.
- Proven experience in a call center or customer service role preferred.
- Strong verbal and written communication skills.
- Good listening and problem-solving abilities.
- Ability to handle high chats/OB Calls volumes and work in a fast-paced environment.
- Basic computer and typing skills.
- Flexibility to work shifts, including evenings, weekends, and holidays if required.

**Preferred Skills**:

- Knowledge of CRM systems or call center software.
- Bilingual (Arabic/English) abilities are a Must.

Pay: E£10,000.00 per month

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