Call Center Agent

2 days ago

Cairo, Cairo, Egypt Derma Club Clinics Full time

Role Description

This is a full-time on-site role for a Call Center Agent at Derma Club Clinics in Cairo, Egypt. The Call Center Agent will handle incoming and outgoing calls, provide support to customers, address inquiries, resolve complaints, and ensure customer satisfaction. The role also involves documenting interactions, maintaining accurate records, and coordinating efficiently with other departments.

Qualifications

  • Strong Customer Service and Customer Support skills to address client needs with efficiency and professionalism.
  • Exceptional Interpersonal Skills and Customer Satisfaction focus to foster positive client relationships and resolve issues effectively.
  • Proficiency in Computer Literacy for managing documentation, using CRM systems, and navigating relevant digital tools.
  • Excellent verbal and written communication skills, with proficiency in both Arabic and English.
  • Ability to work in a team environment and manage time effectively.
  • Previous experience in a call center or customer-facing role is an advantage.
  • High school diploma or equivalent; additional education or certifications in customer service are a plus.

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