Senior Account Manager – Cement

About the Role

We are seeking a dynamic Senior Account Manager to own and grow strategic client relationships in Egypt's cement and construction materials sector. This is a high-impact, revenue-generating role where you will manage a portfolio of 10-12 major accounts including contractors, ready-mix concrete producers, and large-scale developers.

You will be the trusted commercial partner for our most valuable clients, driving sales growth across cement and aggregates while ensuring exceptional service delivery and long-term account retention.

Your Mission

• Drive Revenue Growth: Achieve ambitious sales volume targets across cement, sand, gravel, and aggregates product lines

• Own Strategic Accounts: Serve as the primary relationship owner for 10-12 high-value clients, ensuring retention and expansion

• Commercial Leadership: Set pricing strategies, negotiate contracts, and maximize profitability within your account portfolio

• Build Regional Presence: Expand our client base and strengthen market position in your designated territory

Key Responsibilities

1-Account Management & Client Relations

• Manage end-to-end relationships with 10-12 key accounts including major contractors, ready-mix concrete producers, and construction developers

• Serve as the single point of contact for all commercial matters, building deep trust and partnership

• Conduct regular client meetings to understand needs, address concerns, and identify growth opportunities

• Monitor client satisfaction and proactively resolve issues to ensure retention

• Develop account plans that identify expansion opportunities and cross-selling potential

Sales & Revenue Generation

• Drive sales of cement and aggregates products to achieve volume and revenue targets

• Identify and pursue new business opportunities within existing accounts

• Develop and present commercial proposals tailored to client requirements

• Lead contract negotiations for major supply agreements

• Close new contracts with prospective clients in your territory

2-Pricing & Commercial Strategy

• Set and negotiate pricing strategies within approved parameters to balance competitiveness and profitability

• Monitor market conditions and adjust pricing approaches accordingly

• Structure payment terms and credit arrangements in coordination with Finance

• Analyze product mix and recommend optimal solutions for each client

3- Sales Pipeline & Reporting

• Maintain accurate sales pipeline and CRM records for all accounts

• Provide regular forecasts and reports on sales performance, pipeline status, and market intelligence

• Track and report on KPIs including sales volume, retention rates, and new contracts

• Ensure documentation accuracy for all orders, contracts, and client communications

4- Cross-Functional Coordination

• Partner with Finance on credit control, invoicing timelines, and collections

• Collaborate with Operations/COO to ensure on-time delivery and smooth order fulfillment

• Work with logistics teams to coordinate delivery schedules that meet client needs

• Coordinate with technical teams on product specifications and quality requirements

5- Team Interface

• Oversee and support sales team members assigned to your accounts when applicable

• Share market insights and best practices with commercial colleagues

• Contribute to overall commercial strategy and team objectives

What You'll Be Measured On

Your success will be evaluated through clearly defined KPIs:

Sales Performance

• Sales Volume Target Achievement (40%): Meeting/exceeding assigned tonnage and revenue goals

• New Contracts Signed (20%): Bringing new business agreements into the portfolio

Account Management Excellence

• Customer Retention Rate (25%): Maintaining long-term relationships and preventing client churn

• Client Satisfaction/NPS (40%): Achieving high Net Promoter Scores from your account base

• Repeat Business from Accounts (20%): Driving recurring orders and loyalty

Operational Excellence

• Orders Processed On Time (30%): Ensuring smooth order-to-delivery execution

• Collection Support/Timely Invoicing (15%): Facilitating prompt payment cycles with Finance

• Documentation Accuracy (10%): Maintaining error-free contracts, orders, and records

Who You Are

Essential Qualifications

• 5-8 years of B2B sales or account management experience, preferably in cement, construction materials, ready-mix concrete, or heavy industrial products

• Proven track record of managing key accounts and achieving sales targets in competitive markets

• Experience handling large contractor accounts, government projects, or ready-mix producers

• Strong negotiation skills with demonstrated ability to close complex commercial deals

• Understanding of cement/aggregates sales cycles, logistics, and customer requirements

Core Competencies

• Relationship Builder: Natural ability to develop trust and long-term partnerships with senior decision-makers

• Commercial Acumen: Strong understanding of pricing, margins, contract terms, and profitability drivers

• Results-Oriented: Consistently meets or exceeds sales targets and KPIs

• Strategic Thinker: Develops account strategies that maximize lifetime value

• Problem Solver: Quickly addresses client issues and operational challenges

• Team Player: Collaborates effectively with Operations, Finance, and Logistics teams

Technical Skills

• Proficiency in CRM systems (Salesforce, Microsoft Dynamics, or similar) and sales reporting tools

• Strong MS Excel skills for pipeline tracking, forecasting, and analysis

• Excellent presentation and proposal development capabilities

• Understanding of credit terms, payment cycles, and financial documentation

• Knowledge of construction industry dynamics and project timelines

Personal Attributes

• Client-focused: Puts customer needs at the center of all decisions

• Proactive communicator: Keeps stakeholders informed and aligned

• Highly organized: Manages multiple accounts and priorities effectively

• Resilient: Maintains performance under pressure and in competitive situations

• Ethical: Conducts business with integrity and transparency

• Self-motivated: Drives results with minimal supervision

Language & Mobility

• Fluent in Arabic and English (written and spoken)

• Willing to travel regularly within assigned region to visit client sites and project locations

• Valid driver's license