Call Center Supervisor

4 hours ago

Giza, Giza, Egypt Nasoft Full time

  • Nasoft is hiring for our client specialized on Telecommunication serving the Gulf Market, The Call Center Supervisor oversees daily operations of the customer service team, ensuring high-quality support, efficient handling of inquiries, and achievement of performance targets. This role involves coaching agents, monitoring KPIs, and implementing strategies to improve customer satisfaction and operational efficiency.

  • Responsibilities :

  • Supervise and support a team of call center agents.

  • Monitor call metrics (AHT, FCR, CSAT, etc.) and ensure service level agreements (SLAs) are met.

  • Conduct regular performance reviews and provide coaching and feedback.
  • Handle escalated customer issues and resolve complaints professionally.
  • Schedule shifts and manage workforce planning to ensure coverage.
  • Collaborate with other departments to resolve customer issues.
  • Prepare daily/weekly/monthly reports on team performance.
  • Train new hires and ensure ongoing development of team members.
  • Implement process improvements to enhance customer experience and efficiency.

Requirements

  • Bachelor's degree in Business, Communications, or related field (preferred).
  • 2–4 years of experience in a call center environment, with at least 1 year in a supervisory role.
  • Strong leadership and team management skills.
  • Excellent communication and problem-solving abilities.
  • Familiarity with CRM systems and call center software.
  • Ability to work under pressure and manage multiple priorities.

Benefits

  • Five working days (in rotation)

    Eight hours of work (in rotation)

    The first shift begins at 8 AM, while the final shift concludes at 4 AM

    Must be available to work from home during night shifts

    Opportunities for learning and development

    Defined career progression

  • Call Center Agent

    6 days ago

    Giza, Giza, Egypt blnk Full time 9,000 - 12,000 per year

    Job SummaryCall Center Agentis responsible for providing excellent customer service by responding to inquiries, resolving issues, and offering assistance in a timely and professional manner. The agent will manage both inbound and outbound calls, ensuring customer satisfaction while adhering to company policies and procedures.Key ResponsibilitiesAnswer...

  • Call Center Representative

    6 days ago

    Giza, Giza, Egypt Silavisions Digital solutions Full time 60,000 - 120,000 per year

    Role DescriptionThis is a full-time on-site role for a Call Center & Sales Agent located in Giza. The Call Center & Sales Agent will be responsible for managing customer inquiries, providing exceptional customer service, handling sales calls, and closing sales deals. They will also be expected to provide accurate information about products and services,...

  • Call Center

    6 days ago

    Giza, Giza, Egypt Proleaders Company - شركة نخبة القادة Full time 60,000 - 120,000 per year

    Company DescriptionProleaders Company - شركة نخبة القادة is committed to providing innovative and effective training solutions for organizations and individuals. Our programs are uniquely designed to meet market demands and help our clients achieve their educational and professional goals. Our team of experienced trainers offers a wide range of...

  • Call Center Team Leader

    6 days ago

    Giza, Giza, Egypt Raya CX Full time 60,000 - 120,000 per year

    Company DescriptionRAYA Customer Experience (RAYA CX) provides next-generation business process outsourcing and customer experience management services for clients across various industries. Since 2001, RAYA CX has been a trusted partner for customer service, technical support, and global services for Fortune 1000 companies in North America, Europe, the...

  • call center pharmacist

    6 days ago

    Giza, Giza, Egypt mahrous pharmacies Full time 144,000 - 180,000 per year

    Pharmacies Mahrous Group is hiring a Call Center Pharmacist Are you a pharmacist who enjoys helping people — not just behind the counter, but through every conversation?Here's your chance to make an impact with your voice and your knowledgeJoin the Pharmacies Mahrous GroupCall Center team, where professionalism meets care in a supportive, growth-oriented...

  • Call Center Representative

    6 days ago

    Giza, Giza, Egypt The Address Holding Full time 20,000 - 30,000 per year

    Join a fast-growing real estate company committed to providing excellent service and building lasting client relationships. We're seeking motivated and professional Call Center Agents to support our sales and customer service teams. If you have strong communication skills, a passion for real estate, and enjoy helping people, we want to hear from youMake...

  • Call Center Team Leader

    6 days ago

    Giza, Giza, Egypt Nile City Travel Full time 15,000 - 30,000 per year

    We're looking for an experienced and motivated Call Center Team Leader to join our travel and tourism company based in Dokki, Giza.Key Responsibilities:Manage and supervise the call center team to ensure smooth daily operations.Distribute tasks and monitor performance to achieve targets.Provide guidance, motivation, and support to team members.Handle...

  • Senior Call Center Specialist

    6 days ago

    Giza, Giza, Egypt Nile City Travel Full time 60,000 - 120,000 per year

    We're looking for an experienced and motivatedSenior Call Center Specialistto join our travel and tourism company based in Dokki, Giza.Key Responsibilities:Manage and supervise the call center team to ensure smooth daily operations.Distribute tasks and monitor performance to achieve targets.Provide guidance, motivation, and support to team members.Handle...

  • Call Center Agent

    4 days ago

    Giza, Giza, Egypt Klivvr Full time 15,000 - 30,000 per year

    We are looking for a dedicated Call Center Agent to handle inbound and outbound customer interactions, resolve inquiries efficiently, and ensure a seamless customer journey.What you will doHandle inbound and outbound customer calls professionally and efficiently.Respond to customer inquiries regarding financing solutions, payment plans, and account...

  • Call Center Agent

    4 days ago

    Giza, Giza, Egypt Klivvr Full time 10,000 - 20,000 per year

    We are looking for a dedicated Call Center Agent to handle inbound and outbound customer interactions, resolve inquiries efficiently, and ensure a seamless customer journey.What You Will DoHandle inbound and outbound customer calls professionally and efficientlyRespond to customer inquiries regarding financing solutions, payment plans, and account...