Senior Call Center Specialist

6 days ago


Giza, Giza, Egypt Nile City Travel Full time 60,000 - 120,000 per year

We're looking for an experienced and motivated
Senior Call Center Specialist
to join our travel and tourism company based in Dokki, Giza.

Key Responsibilities:

  • Manage and supervise the call center team to ensure smooth daily operations.
  • Distribute tasks and monitor performance to achieve targets.
  • Provide guidance, motivation, and support to team members.
  • Handle escalated customer issues and ensure quick, effective solutions.
  • Prepare performance reports and suggest process improvements.

Requirements:

  • Previous experience as a
    Call Center Team Leader
    (preferably in the tourism or service industry).
  • Strong leadership, communication, and problem-solving skills.
  • Ability to work under pressure and meet deadlines

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