Call Center Agent

4 days ago

Giza, Giza, Egypt Klivvr Full time 15,000 - 30,000 per year

We are looking for a dedicated Call Center Agent to handle inbound and outbound customer interactions, resolve inquiries efficiently, and ensure a seamless customer journey.

What you will do
  • Handle inbound and outbound customer calls professionally and efficiently.
  • Respond to customer inquiries regarding financing solutions, payment plans, and account details.
  • Provide accurate product and service information while maintaining high-quality standards.
  • Resolve customer complaints, requests, and escalations with empathy and efficiency.
  • Log all customer interactions accurately in the CRM system.
  • Follow up on pending cases to ensure timely resolution.
  • Collaborate closely with team leaders to improve call quality and enhance the customer experience.
  • Promote Klivvr's financing services and guide customers through the application process.
  • Ensure compliance with company policies, data privacy regulations, and Central Bank of Egypt requirements.
  • Strive to meet and exceed individual and team KPIs, including call handling time, customer satisfaction, and resolution rates.
To succeed in the role, you'll need to have:
  • Bachelor's degree in Business Administration, Commerce, or a related field.
  • 0–2 years of experience in customer service, preferably in financial services, banking, or telecom.
  • Strong problem-solving skills and the ability to handle customer concerns effectively.
  • Active listening and conflict-resolution skills.
  • Excellent communication and interpersonal skills in both Arabic and English.
  • Basic computer proficiency, including Microsoft Office and CRM tools.

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