Call Center Agent

6 days ago

Giza, Giza, Egypt blnk Full time 9,000 - 12,000 per year

Job Summary
Call Center Agent
is responsible for providing excellent customer service by responding to inquiries, resolving issues, and offering assistance in a timely and professional manner. The agent will manage both inbound and outbound calls, ensuring customer satisfaction while adhering to company policies and procedures.

Key Responsibilities

  • Answer inbound customer calls promptly, addressing inquiries, complaints, and service requests.
  • Provide clear and accurate information about company products, services, and policies.
  • Resolve customer issues or concerns, escalating complex issues to supervisors when necessary.
  • Document customer interactions and feedback in the company's CRM system.
  • Meet call handling and customer satisfaction targets.
  • Follow company guidelines for call scripts, ensuring consistent service quality.
  • Assist with outbound calls for customer surveys, follow-ups, and promotions.

Required Qualifications

  • 1+ years of experience in call center or customer service.

Preferred Qualifications

  • Fluent in English, with written and verbal communication skills.

Skills And Competencies

  • Good communication and interpersonal skills.
  • Basic understanding of debt collection processes.
  • Ability to work well under pressure and meet deadlines.
  • Strong organizational skills and attention to detail.

Education and Certifications

  • Bachelor's degree in business administration or related field.

  • Call Center Agent

    4 days ago

    Giza, Giza, Egypt Klivvr Full time 15,000 - 30,000 per year

    We are looking for a dedicated Call Center Agent to handle inbound and outbound customer interactions, resolve inquiries efficiently, and ensure a seamless customer journey.What you will doHandle inbound and outbound customer calls professionally and efficiently.Respond to customer inquiries regarding financing solutions, payment plans, and account...

  • Call Center Agent

    4 days ago

    Giza, Giza, Egypt Klivvr Full time 10,000 - 20,000 per year

    We are looking for a dedicated Call Center Agent to handle inbound and outbound customer interactions, resolve inquiries efficiently, and ensure a seamless customer journey.What You Will DoHandle inbound and outbound customer calls professionally and efficientlyRespond to customer inquiries regarding financing solutions, payment plans, and account...

  • Bank Call Center Agents

    6 days ago

    Giza, Giza, Egypt Telecommunication Full time 216,000 - 240,000 per year

    We're looking for Call Center Agents to join one of the biggest and most well-known bank in Egypt.Location: Mohandessin (On-site)Shifts: Rotational with rotational days offRequirements:* Graduates* English level: B2* Previous Customer Service experience from 18 to 24 months is a mustBenefits:* Gross Salary: 18K – 20K (based on experience)* Social & Medical...

  • Call Center Representative

    6 days ago

    Giza, Giza, Egypt The Address Holding Full time 20,000 - 30,000 per year

    Join a fast-growing real estate company committed to providing excellent service and building lasting client relationships. We're seeking motivated and professional Call Center Agents to support our sales and customer service teams. If you have strong communication skills, a passion for real estate, and enjoy helping people, we want to hear from youMake...

  • Call Center Representative

    6 days ago

    Giza, Giza, Egypt Silavisions Digital solutions Full time 60,000 - 120,000 per year

    Role DescriptionThis is a full-time on-site role for a Call Center & Sales Agent located in Giza. The Call Center & Sales Agent will be responsible for managing customer inquiries, providing exceptional customer service, handling sales calls, and closing sales deals. They will also be expected to provide accurate information about products and services,...

  • Call Center Team Leader

    6 days ago

    Giza, Giza, Egypt Raya CX Full time 60,000 - 120,000 per year

    Company DescriptionRAYA Customer Experience (RAYA CX) provides next-generation business process outsourcing and customer experience management services for clients across various industries. Since 2001, RAYA CX has been a trusted partner for customer service, technical support, and global services for Fortune 1000 companies in North America, Europe, the...

  • Call Agent

    6 days ago

    Giza, Giza, Egypt Proleaders Company - شركة نخبة القادة Full time 15,000 - 30,000 per year

    Company DescriptionProleaders Company - شركة نخبة القادة offers innovative and effective training solutions for organizations and individuals, aiming to empower people and enhance their skills. Our tailored programs are designed to meet labor market needs and support participants in achieving their professional and educational goals. With a...

  • Call Center Customer Service Representative

    6 days ago

    Giza, Giza, Egypt etisalat business solutions Full time 13,500 - 27,000 per year

    Hiring: English Call Center Agents (Etisalat UAE Account ) with an opportunity to travel to UAE after 6 months Location: maadi degla square Shifts: Rotational / 8 hours + 1hour break Salary: Up to [13,500 EGP + Bonuses and additional benefits] Account: Customer Service / Technical Support – Etisalat UAE Requirements:Excellent up to Fluent...

  • Call Center

    6 days ago

    Giza, Giza, Egypt Proleaders Company - شركة نخبة القادة Full time 60,000 - 120,000 per year

    Company DescriptionProleaders Company - شركة نخبة القادة is committed to providing innovative and effective training solutions for organizations and individuals. Our programs are uniquely designed to meet market demands and help our clients achieve their educational and professional goals. Our team of experienced trainers offers a wide range of...

  • Call center Training and Quality Manager

    4 days ago

    Giza, Giza, Egypt Options outsourcing Full time 240,000 - 360,000 per year

    Options Outsourcing is hiringPosition: Call Center Training & Quality ManagerWe're looking for an experienced professional to lead our training and quality teams and ensure the highest performance standards across our call center operations.Responsibilities:Develop and deliver training programs for both new hires and existing agents.Conduct needs assessments...