Call Center

6 days ago

Giza, Giza, Egypt Proleaders Company - شركة نخبة القادة Full time 60,000 - 120,000 per year

Company Description

Proleaders Company - شركة نخبة القادة is committed to providing innovative and effective training solutions for organizations and individuals. Our programs are uniquely designed to meet market demands and help our clients achieve their educational and professional goals. Our team of experienced trainers offers a wide range of language, administrative, and technical training courses.

Role Description

This is a full-time role for a Training Advisor, located on-site in Giza. The Training Advisor will be Your responsibilities will include handling customer inquiries, resolving complaints, processing orders, and providing information about products and services. The ideal candidate will possess excellent communication skills, patience, and the ability to handle challenging situations with professionalism and empathy. You will work closely with other departments to ensure customer satisfaction and contribute to continuous improvement initiatives. This position requires strong problem-solving skills, attention to detail, and the ability to multitask in a fast-paced environment. Previous experience in a call center or customer service role is preferred but not mandatory.

Qualifications

  • Manage inbound & outbound customer calls promptly and professionally.
  • Resolve customer inquiries and complaints effectively.
  • Provide accurate information about products and services.
  • Process orders, forms, applications, and requests.
  • Maintain customer records by updating account information.
  • Follow communication procedures, guidelines, and policies.
  • Identify and escalate priority issues to appropriate teams.
  • Meet personal/team targets and call handling quotas.
  • Document all call information according to standard operating procedures.
  • Participate in training and development sessions to improve skills.

Requirements

  • Excellent verbal and written communication skills.
  • Strong problem-solving and decision-making abilities.
  • Ability to handle stressful situations calmly and professionally.
  • Basic computer skills and familiarity with CRM systems.
  • Flexibility to work in shifts, including evenings and weekends.
  • Good listening skills and attention to detail.
  • Ability to work independently and as part of a team.
  • Previous experience in customer service or call center is preferred.
  • Positive attitude and willingness to learn.

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