Front Desk Administrator

4 days ago

Qesm nd Nasser City Cairo, Egypt DFA - Accredited German Institute Full time 15,000 - 30,000 per year

Job Description:


• Conduct One-to-one sessions with new students


• Use the flower of service approach to promote and sell DFA services to potential students in

person and over the phone


• Enroll the needed number of students into incomplete groups or level


• Record Students' information on the DFA portal


• Coordinate online placement test and sending the test results to the Logistic


• Respond to incoming calls from the DFA Hotline, providing students with the necessary

information, redirecting calls when needed and updating activities on the portal


• Ensure timely receipt of course fees from students


• Take responsibility for petty cash, if required


• Generate sales leads that convert into new customers


• Build sustainable relationships and trust with customer accounts through open and interactive

communication


• Do Follow up and absent calls


• Meet team's sales targets


• Act as the primary contact for Escalations


• Support in Orientation, Feedback collection, confirmation, cancellation, surveys, and

rescheduling.

Job requirements:


• Bachelor's degree in Mass Communication, Marketing, commerce or related field


• Proven experience as a sales representative, Customer Service from 1 to 2 years.


• Experience in Sales or Marketing is an added plus


• Ability to learn about products and services and describe/explain them to prospects


• Proficient in MS Office


• V. good knowledge of English


• Good of German language is an added plus


• Excellent written and verbal communication skills.


• Cool-tempered and able to handle rejection and stress in soliciting customers.


• Super negotiation and interpersonal skills, including the ability to quickly build

rapport with customers.


• Exceptional multitasked


• Strong customer service skills

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