Front Desk Staff

4 days ago

Cairo, Cairo, Egypt Digital School by Berlitz Full time 15,000 - 30,000 per year

Location:
New Cairo

Employment Type
: Full-Time

Role Overview

The Front Desk Sales Admin is the first point of contact for parents, students, and visitors at Digital School by Berlitz. This role combines front-desk reception, lead handling, sales support, administrative coordination, and high-standard customer service.

Key Responsibilities

Front Desk & Customer Interaction

  • Welcome parents, students, and visitors warmly and professionally.
  • Manage walk-in inquiries
  • Provide accurate program information (courses, schedules, pricing, offers).
  • Support parents with registration forms, payment guidance, and onboarding steps.
  • Handle phone calls, WhatsApp inquiries, and appointment scheduling.

Sales & Enrollment Support

  • Log all walk-in and inbound leads into CRM with complete data.
  • Collect required enrollment information.
  • Issue receipts, confirm payment status, and coordinate with finance.
  • Track installment schedules and upcoming payment reminders.

Administrative & Operations Coordination

  • Maintain attendance sheets and student check-ins.
  • Prepare class lists and communicate updates with Operations.
  • Maintain front desk organization, professionalism, and appearance.
  • Assist during parent meetings, events, and student presentation days.

Data & Reporting

  • Submit daily front-desk activity report to management.
  • Track KPIs including walk-ins, conversions, and parent satisfaction.
  • Flag complaints, concerns, or escalation cases to supervisors.

Required Skills & Competencies

  • Excellent communication and interpersonal skills
  • Strong customer service mindset — calm, patient, solution-oriented
  • Presentable, confident, and professional demeanor
  • Ability to multitask in a fast-paced environment
  • Organized with strong attention to detail
  • Tech-friendly (CRM, Excel, WhatsApp Business, Google Workspace)

Preferred Experience

  • Previous experience in education, sales admin, reception, call center, or customer service roles
  • Experience dealing with parents and children
  • Familiarity with enrollment cycles or academy operation

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