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Call Center Manager
2 weeks ago
A Call Center Manager is needed
Lumiere Group is looking for an experienced Call Center Manager to lead our call center operations and ensure top-quality service for our patients across our medical and beauty clinics.
Key Responsibilities:
-Manage and train call center agents to achieve KPIs.
-Oversee patient inquiries, appointment scheduling, and follow-ups.
-Monitor conversion rates, leads, and customer satisfaction.
-Collaborate with marketing and operations teams to enhance performance.
-Prepare performance reports and recommend improvements.
Qualifications:
-Minimum 5 years of experience in call center management.
-Experience in the medical field (hospitals, clinics, or beauty centers) is required.
-Previous Gulf region experience is a strong advantage.
-Strong leadership and communication skills.
-Proficiency in CRM and call center systems.
-Fluency in English
Location: Nasr City.
If you're interested, please send your CV to
