Key Account Manager

13 hours ago

Cairo, Cairo, Egypt Cartona Full time

About Cartona
We are a B2B marketplace. We empower retailers by connecting them to hundreds of wholesalers, suppliers and producing companies. Our aim is to enable retailers by providing them with easy price comparison, exclusive offers and seamless ordering and fulfillment experience through digitizing the traditional trade market.

What You Will Do

  • Build and maintain effective long-term relationships and a high level of satisfaction with key senior-level decision-makers at an assigned group of customer accounts that may include major strategic customers within a geographic or industry focus.
  • Research and identify potential strategic partners aligned with Cartona's strategic objectives and target market segments.
  • Identify, develop, and close new sales opportunities.
  • Create demand for Cartona's products and services.
  • Achieve revenue targets by increasing the GMV per account.
  • Conduct regular status and strategy meetings with the customer's senior management to understand their needs and match them to Cartona's product/service strategies.
  • Provide excellent service and support to build strong relationships and solve operational issues between suppliers, restaurants, and the company to maintain high service levels.
  • Provide quarterly reviews to partners to showcase growth areas and potential improvements.
  • Work internally with various departments to ensure all requirements of the brand are met.
  • Collaborate cross-functionally with different internal departments to execute strategies.
  • Update and maintain a track record of all activities related to the brand through Excel and our system.

Who You Are

  • Bachelor's degree in Business or a related field.
  • Proven experience in key account management is a must.
  • Strong communication and interpersonal skills.
  • Ability to build and maintain long-term customer relationships.
  • Strategic thinking and problem-solving abilities.
  • Proficiency in MS Office suite.

What We Need

  • Proven experience in acquiring and managing new key accounts.
  • Strong ability to build and maintain trust-based relationships with senior stakeholders.
  • Solid negotiation skills to achieve win-win outcomes.
  • Strategic mindset with a focus on business growth and increasing GMV.
  • Excellent problem-solving skills to handle challenges quickly and effectively.
  • Flexibility to adapt to changes in the market or business needs.
  • Passion to learn and succeed, with a drive to constantly improve.
  • Ability to thrive in a fast-paced, dynamic environment.
  • Excellent communication and interpersonal skills.
  • Bachelor's degree in Business or a related field (preferred).

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