CS - Call Center Agent

1 week ago

Cairo, Cairo, Egypt EGXPRESS Logistics Full time 15,000 - 30,000 per year

EGXPRESS Licensee of Federal Express is seeking a Retail Agent to join our company.

Key Responsibilities:


• Receive process and deliver shipments to the clients, ensuring a smooth and friendly Customer Service Experience is offered.


• Answer Walk-in Customer inquiries related to product and service.


• Organizes workflow to meet customer timeframes.


• Co-operates with internal departments to resolve routine issues.


• Work closely with the operational staff to ensure customers' needs and expectations are met.


• Resolves product or service problems by clarifying the customer's complaint; selecting best solution; following up to ensure resolution.


• Identify and document potential service issues and incidents of customer dissatisfaction and refers it to line manager.


• Perform a range of data input functions on relevant systems in accordance with work Procedures, in coordination with the Sr. Retail Agents


• Contributes to team effort by assisting in accomplishing team target.


• Promote company services and ensure own target is achieved.


• Any other tasks related to his/ her duties requested by his manager.

Qualifications:


• University Degree (Fresh graduate or one year of experience in CS, Retail, and/or Operations).


• Very Good command of the English language.


• Proficient command of MS Office, and Excel.

Benefits:


• Medical, social & Life Insurance.

Industry

  • Transportation, Logistics, Supply Chain and Storage

Employment Type

Full-time

  • Bank Call Center Agents

    7 days ago

    Cairo, Cairo, Egypt Telecommunication Full time 180,000 - 240,000 per year

    We are hiring for one of the biggest well known banks in EgyptPosition: Call center agentsWork conditions:-Rotational shifts with rotational days off-On site work at 5th settlement, banks complex, south 90Requirements:-Graduates-English level ( B2 )-Previous experience in CS is a MUSTBenefits:-Gross Salary: 15K-20K ( based on experience)-Social and medical...

  • Call Center Agent

    1 week ago

    Cairo, Cairo, Egypt Sutherland Full time 60,000 - 120,000 per year

    Company DescriptionSutherland is a global leader in digital transformation and business process excellence, leveraging core expertise in Artificial Intelligence, Automation, Cloud Engineering, and Advanced Analytics. We work with iconic global brands to deliver unique value propositions through market-leading technologies. Our advanced products and platforms...

  • Call Center Agent

    1 week ago

    New Cairo, Cairo, Egypt Teleperformance, Careers Full time 60,000 - 120,000 per year

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for a Call Center Agent located in New Cairo. The Call Center Agent will be responsible for handling customer inquiries, providing customer support, and ensuring customer satisfaction. Day-to-day tasks will include answering incoming calls, addressing...

  • Call Center Agent

    11 hours ago

    Cairo, Cairo, Egypt Derma Club Clinics Full time

    Role DescriptionThis is a full-time on-site role for a Call Center Agent at Derma Club Clinics in Cairo, Egypt. The Call Center Agent will handle incoming and outgoing calls, provide support to customers, address inquiries, resolve complaints, and ensure customer satisfaction. The role also involves documenting interactions, maintaining accurate records, and...

  • Call Center Agent

    7 days ago

    Cairo, Cairo, Egypt Aura Communication Full time 60,000 - 120,000 per year

    Company DescriptionAura Communication, established in 2012 in Cairo, Egypt, is a leading provider of Business Process Outsourcing (BPO) services with over 800 employees. Our expertise includes high-quality outsourced customer support solutions, including inbound customer care, sales, marketing, and technical support. We specialize in flexible and customized...

  • Call Center Agent

    1 week ago

    Cairo, Cairo, Egypt Crédit Agricole Egypt Full time 20,000 - 25,000 per year

    Company DescriptionCrédit Agricole Egypt, a subsidiary of the Crédit Agricole Group, is a key player in Egypt's financial sector, offering innovative and tailored financial solutions. Backed by the global expertise of the Crédit Agricole Group, a leader in customer-focused banking across 50 countries, the bank prioritizes client satisfaction through...

  • Call Center Agent

    4 days ago

    Cairo, Cairo, Egypt Aura Communication Full time 18,000 - 24,000 per year

    Company DescriptionAura Communication, established in 2012 in Cairo, Egypt, employs over 800 professionals dedicated to delivering exceptional customer experiences. The company specializes in providing customized Business Process Outsourcing (BPO) services, including call center solutions, inbound and outbound customer care, back office services, and...

  • Call Center Agent

    4 days ago

    Cairo, Cairo, Egypt Aura Communication Full time $20,000 - $40,000 per year

    Company DescriptionAura Communication, founded in Cairo-Egypt in 2012, is a services-focused organization with over 800 team members dedicated to providing exceptional customer experiences. Specializing in Business Process Outsourcing (BPO), Aura Communication offers tailored solutions, including call center operations, inbound and outbound support,...

  • Call Center agent

    1 week ago

    Cairo, Cairo, Egypt teleperformance Full time 25,000 - 35,000 per year

    Company DescriptionTeleperformance is a global leader in digital business services, delivering exceptional customer experiences on behalf of the world's most respected brands. With a presence in over 90 countries and a team of more than 500,000 employees, Teleperformance combines advanced technology with human empathy to provide seamless, omnichannel support...

  • Call Center Agent

    11 hours ago

    Cairo, Cairo, Egypt Groovy Aesthetic clinics Full time

    Company DescriptionGroovy Aesthetic Clinics provide medical-grade spa and wellness services aimed at enhancing both inner and outer well-being. Offering treatments ranging from skincare solutions like derma fillers and laser procedures to nutritional programs, spa therapies, and a fully-equipped gym, Groovy delivers holistic care for the entire body....