Call Center Agent

4 days ago

Qesm El Maadi Cairo, Egypt 4level1 Full time 18,000 - 22,000 per year

Company Description

4Level1 provides comprehensive English Language Programs tailored for adults and young adults, designed to align with international CEFR standards. Our curriculum emphasizes practical communication skills to build confidence for academic, professional, and social success. Offering both online and in-person classes, we serve students across the Middle East remotely, while face-to-face lessons are conducted in Riyadh. 4Level1 is committed to fostering learner success through engaging, goal-oriented instruction.

Role Description

This is a full-time on-site role for a Call Center Agent, located in Qesm El Maadi. The Call Center Agent will handle customer inquiries, provide information about services, and assist with resolving any concerns. Daily tasks include responding to calls, managing customer satisfaction, and maintaining accurate records of interactions. The role requires effective communication and an ability to deliver excellent customer service in a fast-paced environment.

Qualifications

  • Strong Customer Service, Customer Support, and Customer Satisfaction skills
  • Excellent Interpersonal Skills to effectively communicate and build rapport with clients
  • Solid Computer Literacy and proficiency with relevant tools and software
  • Ability to work efficiently in a high-pressure environment and handle multiple tasks simultaneously
  • Previous experience in customer service roles is a plus
  • Fluency in English; additional language skills are an advantage

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