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Call Center
2 weeks ago
Company Description
NEXperience is a CX innovation company redefining customer engagement for global brands. By combining top-tier talent, cutting-edge AI, and deep industry expertise, we deliver scalable, nearshore solutions for customer support, digital sales, and back-office operations. Our offerings include BPO & CX outsourcing, AI-powered customer support, and compliance with HIPAA and GDPR standards. Trusted by fast-scaling startups and industry leaders, our teams operate 24/7 from Egypt to support your growth and reduce costs by up to 40%.
Role Description
This is a full-time, on-site role located in Cairo for a Call Center - Italian Speaker. The main responsibilities include handling inbound and outbound customer calls, providing excellent customer support, resolving customer complaints, and conducting follow-up to ensure customer satisfaction. The role also involves maintaining accurate records of interactions, managing customer inquiries, and updating customer accounts as necessary.
Qualifications
- Fluency in Italian and proficiency in English
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and conflict resolution skills
- Experience in customer service or call center operations
- Proficiency in using call center software and CRM systems
- Ability to work independently and as part of a team
- Flexibility to work various shifts, including weekends and holidays
- High school diploma or equivalent; a bachelor's degree is a plus
