Technical Customer Support Representative

6 days ago

Cairo, Cairo, Egypt ETISAL International Group Full time 60,000 - 120,000 per year

Company Description

ETISAL International Group is a leading Business Process Outsourcing (BPO) company operating across the Middle East and Far East. With years of expertise, the company is committed to delivering high-value, innovative, and customized BPO services that meet the unique needs of its clients. ETISAL focuses on helping businesses serve their customers better by offering tailored outsourcing solutions, supported by a global perspective and culturally aware practices. The company values quality, human capital, and advanced technologies to exceed client expectations and enhance operational excellence.

Role Description

This is a full-time, on-site role for a Technical Customer Support Representative, located in Cairo, Egypt. The Technical Customer Support Representative will handle day-to-day tasks, including providing customer support, resolving technical issues, troubleshooting, and ensuring customer satisfaction. The role requires effective communication with clients and a commitment to delivering high-quality service to address customer concerns and inquiries.

Qualifications

  • Strong skills in Customer Support and Customer Satisfaction
  • Technical expertise in Technical Support and Troubleshooting
  • Effective communication and interpersonal skills for customer interaction
  • Ability to work collaboratively in a fast-paced environment
  • Problem-solving abilities and attention to detail
  • Fluency in English is a must
  • Bachelor's degree (Technical Major) is a must

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