Technical Support/Customer Service

7 days ago

Cairo, Cairo, Egypt ETISAL International Group Full time 12,000 - 36,000 per year

Company Description

ETISAL International Group is one of the leading Business Process Outsourcing (BPO) companies in the Middle and Far East. We provide high value-based, distinct, and innovative BPO services, customizing solutions to uniquely meet each customer's outsourcing business needs. With global coverage and a deep understanding of various cultures and industry best practices, we strive to help our clients focus on their core businesses and better serve their customers. Our commitment to quality, human capital, best practices, and state-of-the-art technologies helps us enhance management and operational standards, ensuring we exceed our clients' expectations.

Role Description

This is a full-time on-site role for a Technical Support/Customer Service (Non Voice Account) based in Cairo, Egypt. The Technical Support/Customer Service representative will be responsible for providing technical support, troubleshooting issues, and ensuring customer satisfaction. You will be expected to handle customer inquiries and problems through written communication, analyze technical issues, and provide effective and efficient solutions. The role involves working closely with clients to maintain high standards of customer support.

Qualifications

  • Technical Support and Troubleshooting skills
  • Customer Support and Customer Satisfaction skills
  • Analytical Skills
  • Excellent written communication skills
  • Ability to work on-site in Cairo, Egypt
  • English Level B2-C1
  • Bachelor's degree in Computer Science or related field

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