Technical Support/Customer Service

7 days ago

Cairo, Cairo, Egypt ETISAL International Group Full time 15,000 - 30,000 per year

Company Description

ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving diverse industries across the Middle and Far East. We specialize in delivering customized and innovative outsourcing solutions to meet the unique business needs of each client. Our operations focus on maximizing customer satisfaction while enabling clients to focus on their core businesses. With a strong commitment to quality, human capital, and the integration of cutting-edge technologies, we strive to exceed client expectations. Our approach blends global outreach with a deep understanding of cultural diversity and industry best practices.

Role Description

This is a full-time, on-site Technical Support/Customer Service (Chat Account) role located in Maadi,Cairo. The professional in this role will handle client inquiries via chat, troubleshoot technical issues, and provide exceptional support to ensure customer satisfaction. Additional responsibilities will include resolving problems efficiently, analyzing customer concerns, and maintaining accurate documentation of interactions while adhering to company-defined metrics and standards.

Qualifications

  • Technical Support and Troubleshooting skills to diagnose and resolve technical issues efficiently.
  • Customer Support and Customer Satisfaction skills to build rapport, provide high-quality service, and enhance client experiences.
  • Analytical Skills to assess issues, identify patterns, and implement suitable resolutions.
  • Strong written communication skills for delivering clear and professional responses in chat-based interactions.
  • Ability to manage time effectively and handle multiple client interactions simultaneously in a fast-paced environment.
  • Proficiency in using customer support and ticketing software is an advantage.
  • Fluency in English
  • Bachelor's degree or equivalent certification in a related field is desirable.

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