Technical Support Customer Service

6 days ago

Cairo, Cairo, Egypt ETISAL International Group Full time 15,000 - 30,000 per year

Company Description

ETISAL International Group is a leading Business Process Outsourcing (BPO) company in the Middle and Far East, dedicated to providing innovative and customized services that align with the unique needs of each client. With many years of expertise, ETISAL is committed to delivering high-quality, tailored solutions to help customers focus on their core business operations. The company leverages global coverage, cultural understanding, best practices, and state-of-the-art technologies to exceed client expectations. ETISAL values transparency, flexibility, integrity, and a passion for service, ensuring its partners receive first-class quality and value for their customers.

Role Description

This is a full-time, on-site role in Maadi,Cairo for a Technical Support Customer Service position (Non-Voice Account). The role involves providing first-line technical support, ensuring prompt troubleshooting, resolving customer inquiries, and maintaining a high level of customer satisfaction. Team members will interact with customers primarily using written communication channels, analyze issues to deliver effective solutions, and contribute to the overall service excellence of the organization.

Qualifications

  • Technical Support and Troubleshooting skills to address and resolve customer issues efficiently
  • Customer Support and Customer Satisfaction expertise for delivering exceptional service and fostering client relationships
  • Strong Analytical Skills to assess and diagnose technical concerns accurately
  • Proficiency in written communication for clear and professional interaction with customers in non-voice channels
  • Bachelor's degree in Computer Science or a related field
  • Ability to work in a team-oriented and dynamic on-site environment
  • Experience in BPO or technical support roles is a plus
  • Fluency in English
  • Foreigners are welcome to apply

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