Customer Support Representative

6 days ago

Cairo, Cairo, Egypt Talent Synk Full time 15,000 - 30,000 per year

Company Description

Talent Synk specializes in high-volume recruitment for Egypt's leading call centers, helping businesses build strong, high-performing teams while connecting candidates with the best customer service jobs. We provide employers with pre-screened candidates ready to perform from day one, ensuring efficient hiring and low turnover. For job seekers, we offer guidance through the application process and support until you secure your role. With a mission to unlock talent for businesses and empower careers for the future, Talent Synk stands at the forefront of recruitment solutions.

Role Description

This is a full-time, on-site role for a Customer Support Representative based in Cairo. The Customer Support Representative will handle customer inquiries, deliver excellent customer service, troubleshoot issues, and ensure high levels of customer satisfaction. Day-to-day tasks include resolving concerns efficiently, providing accurate information, and maintaining positive relationships with customers while working collaboratively with team members.

Qualifications

  • Strong skills in Customer Support, Customer Service, and ensuring Customer Satisfaction
  • Excellent Communication skills for handling inquiries and building rapport with customers
  • Proficiency in Troubleshooting to resolve customer issues effectively
  • Ability to work in a team-oriented environment and deliver results in a fast-paced setting
  • Fluency in English and Arabic is highly beneficial
  • Previous experience in customer-facing roles is a plus
  • High school diploma or equivalent is required; higher education is a bonus

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