Senior Banking Operations Manager

4 weeks ago


Madīnat an Naşr, Cairo, Egypt RayaCX Full time
About RayaCX

We are a leading customer experience company that empowers businesses to deliver exceptional experiences.

Job Summary

We are seeking an experienced Senior Banking Operations Manager to join our team. This is a high-impact role that requires strong leadership and operational skills to manage a team of Account Advisors.

Key Responsibilities
  • Team Leadership: Supervise and manage the activities and performance of the Account Advisors, ensuring they meet their Key Performance Indicators (KPIs) and adhere to quality standards.
  • Training and Development: Handle on-job training and coaching for Account Advisors, helping them develop their skills and knowledge.
  • Monitoring and Quality Assurance: Monitor transactions to ensure that QA standards are met, and implement corrective actions as needed.
  • Operational Efficiency: Coordinate with all supporting functions to eliminate any problems affecting operations, ensuring smooth day-to-day activities.
Requirements
  • Experience: At least 2 years of call center experience, preferably in the banking sector.
  • Language Skills: Excellent English writing and reading skills are required.
  • Education: Bachelor's degree is mandatory.
What We Offer
  • Salary: A competitive salary ranging from $80,000 to $110,000 per annum, depending on experience.
  • Benefits: Comprehensive benefits package, including health insurance, retirement plan, and paid time off.
  • Growth Opportunities: Professional growth and development opportunities within a dynamic and innovative company.


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