Senior Banking Operations Manager
4 weeks ago
We are a leading customer experience company that empowers businesses to deliver exceptional experiences.
Job SummaryWe are seeking an experienced Senior Banking Operations Manager to join our team. This is a high-impact role that requires strong leadership and operational skills to manage a team of Account Advisors.
Key Responsibilities- Team Leadership: Supervise and manage the activities and performance of the Account Advisors, ensuring they meet their Key Performance Indicators (KPIs) and adhere to quality standards.
- Training and Development: Handle on-job training and coaching for Account Advisors, helping them develop their skills and knowledge.
- Monitoring and Quality Assurance: Monitor transactions to ensure that QA standards are met, and implement corrective actions as needed.
- Operational Efficiency: Coordinate with all supporting functions to eliminate any problems affecting operations, ensuring smooth day-to-day activities.
- Experience: At least 2 years of call center experience, preferably in the banking sector.
- Language Skills: Excellent English writing and reading skills are required.
- Education: Bachelor's degree is mandatory.
- Salary: A competitive salary ranging from $80,000 to $110,000 per annum, depending on experience.
- Benefits: Comprehensive benefits package, including health insurance, retirement plan, and paid time off.
- Growth Opportunities: Professional growth and development opportunities within a dynamic and innovative company.
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Senior Banking Operations Manager
1 week ago
Madīnat an Naşr, Cairo, Egypt RayaCX Full timeAbout RayaCXRayaCX is a leading company in the banking sector, committed to providing exceptional customer service and exceeding client expectations.Job OverviewWe are seeking an experienced Senior Banking Operations Manager to join our team. This role will be responsible for overseeing the daily activities of Account Advisors and ensuring that they meet...
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Senior Banking Operations Manager
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Madīnat an Naşr, Cairo, Egypt RayaCX Full timeAbout RayaCXRayaCX is a leading provider of exceptional customer experiences in the banking sector.Job OverviewThis role offers an exciting opportunity to join our dynamic team as a Senior Banking Operations Manager. The successful candidate will be responsible for overseeing and optimizing the performance of our Account Advisors, ensuring that they meet...
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Lead Banking Operations Manager
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RayaCX Banking Operations Manager
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Banking Team Leader
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Madīnat an Naşr, Cairo, Egypt RayaCX Full timeRayaCX is a leading provider of customer experience management services, offering integrated business process outsourcing solutions to Fortune 1000 companies across North America, Europe, the Middle East, and Africa.As an Arabic Banking Customer Service Representative, you will be responsible for delivering exceptional customer service to banking clients,...
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Customer Experience Manager
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Chief IT Security Governance Specialist
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IT Audit Specialist
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