About the Company:

Whitecollars is an esteemed brand with over five years of experience in creating and selling high-quality Islamic prayer beads and accessories. With a strong international presence, we proudly serve over 10,000 customers across 23 countries.

We are seeking an exceptional leader to fill the role of General Manager. As a key member of our team, you will be responsible for driving strategic growth, managing staff, optimizing operational efficiency, and developing strategies to enhance profitability and customer satisfaction.

Key Responsibilities:

• Strategic Planning and Execution:
  • Develop and implement business strategies to achieve company goals and growth objectives.
  • Analyze market trends and competitor activities to identify opportunities for expansion and improvement.
• Operational Management:
  • Oversee day-to-day operations, including inventory management, order fulfillment, and customer service.
  • Implement and refine operational processes to ensure efficiency and effectiveness.
• Team Leadership:
  • Manage and mentor a diverse team, including sales, marketing, and support staff.
  • Conduct performance evaluations, provide feedback, and foster a positive and productive work environment.
• Financial Oversight:
  • Prepare and manage budgets, financial reports, and forecasts.
  • Monitor financial performance and implement cost-control measures to maintain profitability.
• Customer Relations:
  • Develop and maintain strong relationships with key clients and suppliers.
  • Address and resolve customer issues or complaints in a timely and professional manner.
• Marketing and Sales:
  • Collaborate with the marketing team to create and execute effective marketing strategies and campaigns.
  • Analyze sales data and customer feedback to drive sales initiatives and product development.
• Compliance and Risk Management:
  • Ensure compliance with all relevant regulations and industry standards.
  • Identify potential risks and develop strategies to mitigate them.
• Reporting and Communication:
  • Provide regular reports on business performance to senior management or the board of directors.
  • Communicate company goals, expectations, and updates effectively to the team.

Salary and Benefits:

The estimated salary for this role is $120,000 - $180,000 per year, depending on experience. The position also offers a comprehensive benefits package, including health, dental, and vision insurance, paid time off, holidays, and opportunities for professional development and career growth.

Qualifications:

• Bachelor's degree in Business Administration, Management, or a related field (Master's degree preferred).
• Proven experience as a General Manager, Managing director, or similar leadership role in the retail or jewelry industry.
• Strong understanding of business functions such as sales, marketing, and finance.
• Excellent leadership, communication, and interpersonal skills.
• Ability to analyze data, identify trends, and make informed decisions.
• Proficiency in Microsoft Office Suite and business management software.
• Strong problem-solving skills and the ability to work under pressure.