Arabic Banking Customer Service Representative
2 weeks ago
RayaCX is a leading provider of customer experience management services, offering integrated business process outsourcing solutions to Fortune 1000 companies across North America, Europe, the Middle East, and Africa.
As an Arabic Banking Customer Service Representative, you will be responsible for delivering exceptional customer service to banking clients, resolving their inquiries, and providing tailored solutions. This role involves handling customer transactions, explaining financial products and services, and ensuring customer satisfaction.
Key Responsibilities:
- Providing prompt and professional assistance to banking clients via phone, email, or in-person
- Resolving customer inquiries and concerns in a timely and effective manner
- Explaining banking products and services to customers, including account types, loan options, and other financial solutions
- Maintaining accurate records of customer interactions and transactions
- Fostering strong relationships with customers to ensure high levels of satisfaction and loyalty
Requirements:
- Fresh graduates welcome to apply
- Excellent communication and problem-solving skills
- Knowledge of banking products and services
- Ability to handle customer inquiries and transactions accurately and efficiently
- Attention to detail and accuracy
- Computer proficiency in CRM software and MS Office
- Ability to work in a fast-paced environment
- Previous experience in banking or customer service is a plus
- Fluency in additional languages is beneficial
What We Offer:
- A competitive salary range of $25,000 - $35,000 per annum, depending on experience
- Ongoing training and development opportunities to enhance your skills and knowledge
- A dynamic and supportive work environment that values teamwork and collaboration
- The opportunity to work with a leading provider of customer experience management services
About Us:
RayaCX is a next-generation BPO and customer experience management services provider, dedicated to delivering exceptional results for our clients. With a presence in Qesm 1st 6 October, we offer integrated business process outsourcing solutions driven by advanced technology and innovation.
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