After Sales Operation Officer
7 months ago
As an After Sales Operation Officer, you will play a crucial role in building long-term customer relationships and improving our customer satisfaction levels. Your responsibilities will include monitoring post-sales service delivery, resolving customer complaints, and identifying areas for improvement.
**Responsibilities**:
- Monitor post-sales activities to ensure timely and efficient delivery of services
- Respond to customer complaints and resolve them in a timely and appropriate manner
- Liaise with other department heads to ensure customer satisfaction levels are met and exceeded
- Identify areas for improvement and make recommendations to management on how to improve service delivery
- Train other staff members to ensure they are equipped to deliver high-quality post-sales services
- Maintain records of customer feedback and complaints to identify trends in service delivery
- Provide timely and detailed reports on post-sales activities to management
**Requirements**:
- Bachelor's degree in a relevant field
- Proven experience in post-sales service and customer relationship management
- Excellent communication, interpersonal, and problem-solving skills
- Strong analytical and reporting skills
- Ability to prioritise workload and manage multiple tasks simultaneously
- Proficiency in Microsoft Office suites
- Familiarity with CRM software and other related tools.
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