Operations Officer

3 weeks ago

مصر, Egypt Envision Employment Solutions Full time

**Ready and hungry for a new adventure? You are definitely in the right place
We at **Envision Employment Solutions** are always on the look for top talents around the globe and matching them with our partners' hiring needs, to help them build and scale
- Our partners offer awesome work environment, competitive salaries, full benefits, and many others perks.**Our Hiring Process**:
**2. **During the call we will go through your resume and discuss the opportunities we have for you in details. We would love to learn a little bit about you, about your work experience and your career's goal. We will also be able to answer any questions you might have.
- ____________________________________________________

**Envision Employment Solutions** is currently looking for an **Operations Officer** for one of our partners, a multinational bank.

**Job Summary**:

- Assists in the entity's operational activities to ensure a proper workflow within the entity's operations.
- Updating information on relative systems and internal lists with the required data
- Review new customers and conduct sanity checks to ensure that accounts are opened correctly - close accounts if needed.
- Follow up with various operational units to ensure customer’s services are met.

**Responsibilities**:

- Follow up and assist the entity with operational requirements, GL’s control, and backend system support that relates to operations activities.
- Attend daily enquires related to operational activities (Transfers, refunds, claims, and follow-ups).
- Conduct sanity checks on newly opened accounts and ensure the proper suitable actions are undertaken and customer account closure
- Participate in the IT system testing to ensure the fixing of all system defects and the implementation of system enhancements required for the entity's operations.
- Perform all tasks assigned by the operations Team leader / Manager within Service level Agreement (SLA) agreed with the business and ensure the completeness of all necessary actions related to this transaction, like following up on originals, archiving, filing, etc
- Answering the different inquiries from other staff or customers related to their requests, transactions or daily tasks and assuring serving external and internal customers within the quality standards of the entity.
- Undertakes any additional functions that may be required to support the different areas in the entity in the form of projects or continuous new tasks and reply to different enquiries from other staff or customers related to their requests, transactions or daily tasks

**Requirements**:

- Bachelor’s degree in a related field of study.
- 0 to 1 years of experience in the banking sector.
- Computer skills and basic knowledge of CRM, MS Exchange, MS Office, PowerPoint and BancsLink
- Basic knowledge of the entity's products, services, and procedures
- Fluency in Arabic and English languages both spoken & written.
- Ability to work under pressure with flexible working hours, working overtime when required
- Precise and organized with a teamwork spirit.
- Accuracy and efficiency in processing tasks, execution, and being an affective and productive team member
- Commitment to time lines upon the completion of the assigned tasks and related paper work and / or tracking system updates

**Benefits**:

- Health insurance
- Learning, development and career progression

**Envision Employment Solutions is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce. Come join us

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