Senior Cards Operations Officer
4 months ago
Monitor card operations daily procedures, record and report any failures in card systems for relevant parties to ensure smooth systems’ operations.
- Observe Cards operations systems backups to ensure the safety of customer & bank data.
- Handle all of the Disaster Recovery (DR) activities for Card operations systems to safeguard card systems’ operational continuity.
- Detect & report bottlenecks on card systems to provide the needed technical support and recommend solutions.
- Monitor the handling of user tickets to resolve customer & system issues in a smooth & satisfactory manner.
- Follow up on handling of all related card systems’ interfaces maintenance to provide full system functionality to internal & external customers
- Maintain records of daily data communication transactions, problems remedial actions taken, or installation activities for Cards operations systems to support audit requests and/or future reviews.
- Assist in measuring card service availability and recommend improvements to provide the best service to internal & external customers
- Participate in conducting incident reviews for card systems to provide lessons learned & avoid future reoccurrence & enhance existing systems' availability & resilience.
**Requirements**:
**Qualifications & Experience**:
- Bachelor’s degree in Computer Engineering / Computer Science or its equivalent
- Officer: 3-5 years of relevant IT experience.
- Good hands-on knowledge of IT operational work
- Good knowledge of cards systems’ operations
**Skills**:
- Good command of English and Arabic languages.
- Good communication skills
- Good Presentation Skills
- Good Analytical and Problem-solving Skills
- Good Knowledge of different technologies
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