Cards Activation Manager

6 months ago


مصر, Egypt WaslaBrowser Full time

We were born out of a deep desire to make shopping a little _more magical_ for everyone.

You see, we know that shopping isn't just about acquiring things. It's about the rush you get when you find the perfect item that speaks to your soul It's about the joy you feel when you finally own something you've been dreaming about for ages. We're here to rewrite the rules of shopping, even more, to change the whole game.

**If you are a dynamic and experienced professional with a passion for managing and optimizing card activation processes, we have an exciting opportunity for you. We are seeking a Cards Activation Manager to join our team. In this role, you will be responsible for overseeing the entire cards activation process, ensuring smooth operations, and achieving activation targets. You will also be involved in opening new booths, hiring and training zone supervisors and agents, and monitoring their performance. Additionally, you will handle stock management, ensure compliance, and report any unusual behavior or complaints related to the activation process.**

**_ It's your dream team if you enjoy:_**
- ** Booth Operations**:

- Oversee the opening of new activation booths to expand our outreach.
- Ensure booths are fully equipped and operational in a timely manner.
- ** Team Management**:

- Hire, train, and manage zone supervisors and agents to ensure they meet performance standards.
- Set KPIs and targets for agents and supervisors and monitor their progress.
- Conduct regular performance reviews and provide constructive feedback.
- ** Documentation and Compliance**:

- Ensure the delivery of physical documents to the activation executive accurately and on time.
- Handle stock management in various branches, ensuring adequate supplies are available.
- Report any unusual behavior or activities to maintain a high level of compliance and integrity.
- ** Training and Development**:

- Conduct training sessions for agents and supervisors to enhance their skills and knowledge.
- Keep the team updated with the latest procedures and compliance requirements.
- ** Customer Relations**:

- Investigate and resolve any complaints received related to agents or the activation process.
- Build and maintain strong relationships with clients and partners to secure new deals.
- ** Reporting**:

- Prepare and submit regular reports on activation progress, team performance, and any incidents.
- Analyze data to identify trends and areas for improvement.

**_ The Keys to unlock this vacancy are:_**
- Proven experience in a similar role within the financial services or banking industry.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Ability to handle multiple tasks and meet deadlines.
- Strong analytical and problem-solving abilities.
- Knowledge of compliance and regulatory requirements related to card activation.
- Proficiency in MS Office and other relevant software.


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