Activation Agent

1 week ago


مصر, Egypt Etisalat Global Services Full time

**Responsibilities **- Trouble tickets service level assurance.
- Handling hard calls and escalated cases.
- Adherence & conformance assurance.
- Handling the technical escalation with other areas.
- Coordinate and facilitate work and communication with other areas.
- Liaise with other departments and management to resolve problems
- Ability to deliver feedback & meet deadlines
- Manage normal work flow & meet KPI’s

**Qualifications** - University Degree
- Minimum 2 years Experience.
- Excellent Computer skills, Advanced MS excel is required.
- Excellent in Arabic & English (Reading, Writing & Oral).
- Excellent presentation skills
- Excellent organizational and coordination skills.
- Ability to work cooperatively as a team member while maintaining a professional attitude.
- Reliable in the tasks that are demanded, and flexible in Attitude and conflict situations.
- Ability to understand and learn new activities, with its specialized knowledge, and use efficient techniques related to the activities.

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