Customer Support/call Center Agent

3 weeks ago


مصر, Egypt SamTech Middle East Full time

**Job Summary**:
Customer Support Agent is responsible for clients
_I _after sales technical support. He is responsible to ensure the proper functioning of all vehicles’ tracking systems by keeping continuous contact with the customers.

**Responsibilities**:

- Checking and ensuring the units proper functionality on daily basis.
- Reporting to the customers if any faulty unit is found.
- Coordinating with the customers about the vehicles’ availability.
- Liaising between the customer vehicles’ availability and the technicians’ schedules.
- Arranging the schedules for the units Maintenance / Removals / Installations / Transfer.
- Managing the units’ assignment / deactivation on the system.
- Ensuring the unit is reporting properly in case any new installation or unit transfer.
- Reporting to the customer the work done report immediately after any activity done by the technician
- Troubleshoot the software issues reported by the customers.
- Reporting to the software developers any related issues that cannot be solved by the customer support agent.
- Troubleshoot the units in case any related issue.
- Performing the training sessions to the existing or the new customers.
- Preparing a daily / weekly / Monthly report based on the work requirements and the tasks assignment.
- Calling customers on daily basis for quality assurance.
- Any other work-related task that may arise as per the HoD instructions.

**Skills Required**:

- Excellent communication skills both verbal & written.
- Should have excellent interpersonal skills and ability to organize day to day operational activities.
- Demonstrated proficiency with Microsoft Windows and Microsoft Office.
- Able to learn new technologies quickly. Demonstrated willingness to keep technical skills and knowledge up to date.
- Excellent organizational skills and ability to adapt easily.
- Ability to prioritize and work around deadlines.
- Ability to remain professional, confident and patient at all times.
- Must be a team player, able to work effectively and contribute value with limited direction
- Strong dedication to customer service.

**Minimum Educational Qualification**: Bachelor’s degree in Electronics

**Minimum Experience**: 02-03 Years


  • Call Center Agents

    5 days ago


    مصر, Egypt Xceed Contact Center Full time

    We're hiring now for all English Speakers: - Call center Agents - English Speakers B1 / B2 - Males and Graduates - Location : Maadi techology park - Transportation provided after 12 am - Gross Salary : 6000 - Rotational shifts **Job Types**: Full-time, Permanent **Salary**: Up to E£6,000.00 per month

  • Call Center Agent

    3 weeks ago


    مصر, Egypt Go Partners Full time

    **Your opportunity to join the Banking sector** One of the most popular **Banks** in Egypt is hiring Call Center Agents. **Requirements**: - Graduates from governmental universities. - 0-3 years experience in call center - Cairo & Giza resendients. Details: - Fresh graduates:4.7k+1k kpis. - Experience 1year:5.7k+1k kpis. - VIP customers:6.2k +1k kpis. -...


  • مصر, Egypt Pexly Full time

    Join our fast growing company as a **Project manager for Customer Support project** with Fluent English skills. You will manage our client´s projects and teams of tech support agents. This unique experience will be a perspective for your career growth. **It is a remote full-time position.** **Schedule**: Monday to Friday; 5PM - 2AM CET (11AM - 8PM...

  • Retention Agent

    4 weeks ago


    مصر, Egypt sutherland global Full time

    Sutherland is an experience-led digital transformation company that combines human-centered design with real-time Analytics, AI, Cognitive Technology & Automation to create exceptionally engineered Brand Experiences. Our proprietary, AI-based products and platforms are built using robust IP and automation. We are operationally effective, culturally meshed,...

  • Call Center Agent

    4 weeks ago


    مصر, Egypt I Properties Egypt Full time

    Real Estate Company is hiring Call center Agent (outbound calls): 1 years of experience Very good command of English Excellent communication skills Company located in New Cairo


  • مصر, Egypt Pexly Full time

    Join our fast growing company as a **Project manager for Customer Support project** with Fluent English skills. You will manage our client´s projects and teams of tech support agents. This unique experience will be a perspective for your career growth. **It is a remote full-time position.** **Schedule**: Monday to Friday; 5PM - 2AM CET (11AM - 8PM...

  • Call Center Agent

    3 weeks ago


    مصر, Egypt I Properties Egypt Full time

    Real Estate Company is hiring Call center Agent (outbound calls): 1 years of experience Very good command of English Excellent communication skills Company located in New Cairo Ability to Commute: - New Cairo (required) Ability to Relocate: - New Cairo: Relocate before starting work (required)

  • Call Center Agent

    2 weeks ago


    مصر, Egypt Everlast Wellness Medical Center Full time

    Manage large amounts of inbound and outbound calls in a timely manner - Follow communication “scripts” when handling different topics - Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives - Seize opportunities to upsell products when they arise - Build sustainable relationships and engage...

  • Call Center Agent

    1 week ago


    مصر, Egypt German University in Cairo Full time

    Competencies: Technical Knowledge; Flexibility; Concern for effectiveness; Creativity/innovation; Teamwork; Effective Communication; Concern for accuracy/details; Self-Management/Planning/Time Management; Work under pressure; Persistence; Results Driven; Problem Solving **Job Description**: Handle phone calls, answer incoming telephones while using computer...

  • Call Center Agent

    3 weeks ago


    مصر, Egypt مجمع طبي متخصص في الاسنان Full time

    **Call center agents Job description**: - Schedule appointments for patients. - Answer telephone promptly and in a polite and professional manner. - Obtain and enter accurate information (address, telephone number). - Schedule appointment correctly - review appointment date, time, and location. - Remind caller to arrive 15 to 30 minutes before scheduled...

  • Call Center Agents

    3 weeks ago


    مصر, Egypt Staff Arabia Full time

    Excellent Job Vacancies in UAE Direct Interviews in Cairo on January 2017 One of UAE largest auction companies is now hiring: Call Center Agents - Bachelor degree in Communication / Marketing. - 2 to 3 years of experience in a similar associate role. - Capable of populating a database, preparing written documentation. - Company provides housing &...

  • French Sales Agent

    3 weeks ago


    مصر, Egypt NAOS Solutions Full time

    **NAOS_CX **is seeking a French Sales Agent to join our Contact Center department. As a French Sales Agent, you will be responsible for making outbound calls to potential donors and soliciting donations on behalf of our clients. You will also be responsible for maintaining accurate records of all calls and donations received. - **Making outbound calls to...

  • Banking Call Center

    4 weeks ago


    مصر, Egypt Go Partners Full time

    A well-known bank is hiring Call Center Agents to Start Immediately Details: - Male Call Center Agent is needed. - Cairo residents - V.good English language - Max A-ge 28 - Gross salary 4100 - Social and medical insurance - Rotational shifts & days off - Location, Nasr City **Salary**: E£3,650.00 per month Ability to commute/relocate: - Nasr City:...

  • Call Center Agent

    3 weeks ago


    مصر, Egypt Tagaddod Full time

    **Responsibilities**: - Coordinate, dispatch, and manage all incoming calls and digital dispatch - Communicate daily with drivers and customers - Oversee and ensure deliveries and pickups are made on time to ensure accuracy - Provide ongoing coaching to each employee concerning quality, reliability, accountability, and productivity - Support a daily...


  • مصر, Egypt Nok Human Capital Full time

    NOK is hiring for a Fitness company is hiring ( Call Center Agent) **Requirements**: - C1 English speakers. - Graduates - Excellent communication skills. - Flexible with overnight shift. **Working conditions**: - Location: Maadi Technology Park - 2 days off rotational - 9 working hours including 1 hour break **Benefits**: - Medical insurance -...

  • Call Center

    3 weeks ago


    مصر, Egypt Hospitality Development Company Full time

    We are looking for a full-time friendly Restaurant Call Center Agent. Someone who has the ability to learn quickly, communicate with customers, coordinate with team members and is efficient at multitasking. Bilingual with a stable fast internet connection, a working laptop and quiet environment is a must. The work will be mainly to receive orders for...


  • مصر, Egypt Etisal International Full time

    **#WE_ARE_HIRING ( Booking, Travel Agency )** **Call Center Reservation Agents ( German Speakers )** **location: Maadi** **German Level: Fluent + English: B2** **Graduates** **Salary: from 22.5K up to 25K + Welcome Bonus** **Full Paid Training** **Social and Medical insurance** **Job Types**: Full-time, Permanent, Contract **Salary**: From...


  • مصر, Egypt Nok Human Capital Full time

    NOK is hiring for a US Fitness company is hiring ( Call Center Agent) **Requirements**: - C1 English speakers. - Graduates - Excellent communication skills. - Flexible with overnight shift. **Working conditions**: - Location: Maadi Technology Park - 2 days off rotational - 9 working hours including 1 hour break **Benefits**: - Medical insurance -...

  • Call Center Agents

    2 weeks ago


    مصر, Egypt LEO Trading Agency Full time

    **Role Description**: This is a full-time on-site role for a Call Center Representative located in our 6th of October office. The Call Center Representative will be responsible for answering phone calls from customers, assisting with inquiries, resolving complaints or issues, and ensuring customer satisfaction. They will also need to maintain accurate call...

  • Call Center

    4 weeks ago


    مصر, Egypt Teleperformance Full time

    _Join Our Team as a Contact Center Agent!_ - As a Contact Center Agent, you'll have the opportunity to make a real difference in people's lives while enjoying a supportive work environment and opportunities for career growth._ - **Role**:_ - Handling customers' inquiries and maintaining customer satisfaction. _ - **Qualifications**:_ - Fluency in English is...