Senior Specialist, Product Operations

8 months ago

مصر, Egypt Mastercard Full time

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a

culture of inclusion

for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Senior Specialist, Product Operations

Job Description Summary

MasterCard Loyalty & Engagement (L&E) provides a range of solutions to financial institutions, non-financial institutions and merchants to help them grow their business more profitably and in line with their business strategies. Our issuer value propositions include cardholder benefits and insurances (which protect cardholders and make their day to day lives easier) and rewards and card-linked offers platforms and program management capabilities. Our merchant solutions enable retailers to attract new customers, cross-sell to existing customers and win back customers leveraging spending data and MasterCard’s network capabilities.

The L&E team is looking for a Senior Specialist, Rewards and Offers Program Support to support the regional Product Operations team, and the regional Product team, both in ensuring day to day management of all programs and products under Rewards and Offers, and managing all the billing and reconciliation activities (Issuer and Vendor).

Role
- A program management role ensuring deep understanding of program structures and platform capabilities, assessing and communicating client requests and communicate along the lines of program impact
- Manage the relationship with customers and ensuring the delivery of worldclass customer experience
- Work with regional product and business development team to proactively identify program enhancement opportunities / cross selling to boost revenue growth
- Provide analytical support to senior management and regional teams in development and execution of business strategy
- Contribute to cross-functional projects by conducting research and executing complex analysis (typically by owning a specific portion of the project and/or work stream)
- Report on progress towards defined goals in periodic management meetings or through other channels
- Offers program management - offer ingestion, campaign management, budget management, redemption monitoring, process monitoring, etc.
- Collaborate with regional L&E team, finance, and across departments, to manage and the budgeting and forecasting process
- Manage client, merchant and vendor billing, payments and reconciliation of expenses
- Responsible for documenting and maintaining operation processes

All About You
- Have experience within a Multinational Organization preferably in a customer facing role.
- Have worked in a Loyalty role with extensive experience evaluating and managing program performance analysis and building/developing program enhancements.
- Have strong understanding of APIs and SQL
- Demonstrated success working with stakeholders across other business units, functions and markets in support of cross-functional projects/programs
- Be a strong and confident, writer and speaker, able to communicate your vision and roadmap effectively to a wide variety of internal and external stakeholders
- Have strong analytical and organizational skills - ability to identify process/efficiency enhancements and attention to detail
- Have foresight and ability to identify issues before they develop into problems and to proactively resolve issues directly or through escalation to appropriate partners or stakeholders
- Have undergraduate degree from a top university, ideally focused on Business Management, Finance or Statistics
- Basic understanding of HTML and CSS is a plus

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard’s security policies and practices;- Ensure the confidentiality and integrity of the information being accessed;- Report any suspected information security violation or breach, and- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

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