Senior Specialist/engineer Service Operations
4 days ago
Overview:
**_ WELCOME TO SITA_**
**Ready to redefine air travel? The journey starts here, with you at SITA.**
**_
ABOUT THE ROLE & TEAM:_**
- As a Senior Specialist, you will be one of the Technical members within the Common Use Team which ensures all our customers’ (Airports, Airlines, and their customers) day-to-day operations run smoothly. Whether it is a passenger check-in via CUTE or CUSS or Web, or the Airlines’ operation itself - you are responsible for keeping them satisfied with our services._
**_WHAT YOU WILL DO:_**
- _To ensure the Service Operations team adheres to the highest working standards for all incidents and problems by providing guidance, support, and direct management._
- _ Provide Service Operations support to internal and external customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs)_
- _ Ensure the correct functioning and maintenance of all internal and external systems and products serviced by Service Operations._
- _ When required, act as the customer SPOC and coordinate the scheduling of intervention with Customer, internal resolver groups, and the Service Desk ensuring the highest level of customer service and communications are maintained to resolve the fault and incident within the prescribed SLA._
- _ Carry out incident and problem management support to the highest standards and co-ordinate the resolution with the appropriate resolver groups._
- _ Ensure the shortest restoral times possible, initiating the timely escalations to specialized resolver groups inside and outside SITA, according to the customer contracts, SLAs, and monitoring requirements._
- _ Proactively detect problems related to service and infrastructure operations and delivery services, conduct diagnostics, and provide service request ownership to ensure resolution of customer problems._
- _ Adhere to installation guidelines and industry best practices in order to deliver quality service and infrastructure operations._
- _ Use the appropriate tools and equipment to perform the installation, intervention, and repairs in accordance with Service Operations and Delivery guidelines and instructions where provided._
- _ Report and escalate to the next level those problems which cannot be fixed._
- _ Carry out preventive and proactive maintenance of equipment and monitoring of systems and services in accordance with agreed schedules and customer expectations._
- _ Perform Change Management, Configurations, Design, and Implementation of the supported Products & Systems._
- _ Continuously identify and document lessons learned, known errors, and operational knowledge for improved services_
- _ When/where required, be contactable for escalations and support, on and on-call standby basis._
- _ When/where required, perform assigned tasks on a 24 x 7 shift basis._
Qualifications:
**_ EXPERIENCE:_**
- _Degree in Computer Science Electronic Engineering or equivalent._
- _ Minimum 3-5 years in similar role._
- _ Experience and knowledge of database technologies, especially Microsoft SQL _Server._
- _ Working experience on Azure Services, especially ARM templates, as well as _AWS._
- _ Proven experience in problem-solving issues on globally distributed systems and critical_ product service environment_
- _ Experience in organizing activities with other stakeholders while maintaining the ownership_ of issues till resolution._
- _ Exemplify improvement of procedures, and tools to reduce efforts and improve quality using SITA’s Continuous Improvement methodology._
**_
WHAT WE OFFER:_**
At SITA, we disrupt the status quo, by empowering our people to pioneer innovations that touch the lives of billions. Bringing together diverse minds from across the globe, we foster a dynamic and positive workplace culture, that values our talented team members for their contributions and dedication. Check out our core benefits, enabling our people across the globe:
**Flex Week**:Work from home up to 2 days/week (depending on the needs of your team and your customers)
- **Flex Day**: Shape your workday to suit your life and your plans.
**Flex-Location**: Take up to 30 days a year to work from any location in the world.
**Employee Wellbeing**: We’ve got you covered with our Employee Assistance Program (EAP), available to you and your dependents 24/7, 365 days/year, and Champion Health - a personalized, proactive platform to support diverse wellbeing needs.
**Professional Development**: Level up your skills with our training platforms, including LinkedIn Learning
**Competitive Benefits**: Access competitive benefits tailored to the local market and your employment status.
-
مصر, Egypt SITA Switzerland Sarl Full timeOverview: **_ WELCOME TO SITA_** **Ready to redefine air travel? The journey starts here, with you at SITA.** **_ ABOUT THE ROLE & TEAM:_** - As a senior Specialist Service Operations, you will be part of SITA Command Centre Common Use team ensuring all our customers (Airports, Airlines, and their customers) day-to-day operations run smoothly while...
-
Senior Specialist Service Operations
5 days ago
مصر, Egypt SITA Switzerland Sarl Full timeOverview: **_ WELCOME TO SITA_** **Ready to redefine air travel? The journey starts here, with you at SITA.** **_ ABOUT THE ROLE & TEAM:_** As a Senior Specialist, you will be one of the Technical members within the Common Use Team which ensures all our customers’ (Airports, Airlines, and their customers) day-to-day operations run smoothly. Whether it...
-
مصر, Egypt SITA Switzerland Sarl Full timeOverview: **_ WELCOME TO SITA_** **Ready to redefine air travel? The journey starts here, with you at SITA.** **_ ABOUT THE ROLE & TEAM:_** To assure SITA's competitive strength and business growth through the provision of the highest quality technical Service Operations to SITA customers. Perform all Service Operations activities according to SITA...
-
مصر, Egypt SITA Switzerland Sarl Full timeOverview: **_ WELCOME TO SITA_** **Ready to redefine air travel? The journey starts here, with you at SITA.** **_ ABOUT THE ROLE & TEAM:_** To assure SITA's competitive strength and business growth through the provision of the highest quality technical Service Operations to SITA customers, perform all Service Operations activities according to SITA...
-
Senior Tech. Operations Specialist
5 days ago
مصر, Egypt MaxAB Full timeFounded in 2018, MaxAB is a rapidly growing food and grocery B2B e-commerce and distribution platform that serves a network of traditional retailers (mom-and-pop stores) across the MENA region. Using proprietary technology, MaxAB offers a transformative pull-driven supply chain and a tech-product that empowers both traditional retailers and suppliers. MaxAB...
-
Senior Operations Specialist
5 days ago
مصر, Egypt iSchool Full timeiSchool is a leading EdTech platform, revolutionizing education and providing cutting-edge technology to young students. As a Senior Operations Specialist at iSchool, you will play a key role in managing and overseeing the day-to-day operations of our organization. You will collaborate with cross-functional teams to optimize processes, ensure operational...
-
Senior Service Sales Specialist
3 days ago
مصر, Egypt ABB Full time**Senior Service Sales Specialist**:** Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we...
-
Specialist Service Operations
3 days ago
مصر, Egypt SITA Switzerland Sarl Full timeOverview: **_ WELCOME TO SITA_** **Ready to redefine air travel? The journey starts here, with you at SITA.** **_ ABOUT THE ROLE & TEAM:_** - As Specialist Service Operations, you will be part of SITA Command Centre Common Use team ensuring all our customers (Airports, Airlines, and their customers) day-to-day operations run smoothly while ensuring Systems...
-
مصر, Egypt ABB Full time**Senior Service Sales Specialist - Electrfication Business**:** Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and...
-
Senior Solar Engineer
3 weeks ago
مصر, Egypt DNV Full timeLocal Unit & Position Description: Do you want to be part of the world’s leading energy consulting firm? Are you committed to address climate change and positively impact society and the world? Do you enjoy collaborating with colleagues and clients, and thrive in a dynamic and respectful environment? Then you may find the **Senior Solar Engineer** in...
-
Client Services
3 days ago
مصر, Egypt Dedalus SA Full timeVous souhaitez donner du sens à votre métier ? Vous voulez contribuer à l'amélioration de nos soins de santé ? Alors rejoignez notre équipe! Client Services & Delivery Senior Specialist
-
مصر, Egypt SITA Switzerland Sarl Full timeOverview: **_ WELCOME TO SITA_** **Ready to redefine air travel? The journey starts here, with you at SITA.** **_ ABOUT THE ROLE & TEAM:_** To assure SITA's competitive strength and business growth through the provision of the highest quality technical Service Operations to SITA customers, perform all Service Operations activities according to SITA...
-
Cloud Security Operations Engineer
3 days ago
مصر, Egypt Orange Business Services Full timeKey tasks and responsibilities: - Troubleshooting and resolving high complexity customer faults. - Provide next level technical support for Level 1 Specialists. - When resolution is not possible ensuring the fault is passed to the most appropriate group able to resolve. - Perform service changes by assessing risk and implementing requests reported within...
-
Senior Field Service Engineer
3 days ago
مصر, Egypt ABB Full time**Senior Field Service Engineer**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we...
-
Senior SEO Specialist
4 days ago
مصر, Egypt Disaster Care Capital Ltd Full timeRecruit an Experienced Senior SEO Specialist Job Description: are looking to hire a senior SEO specialist to join our team and enhance our website's performance and ranking on search engines. If you are passionate about SEO and looking for a new challenge, we invite you to join us. **Responsibilities**: - Analyze website performance, identify issues, and...
-
Senior Service Sales Specialist
3 days ago
مصر, Egypt ABB Full time**Senior Service Sales Specialist**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we...
-
Senior Monitoring Specialist, Usaid Services to
3 weeks ago
مصر, Egypt Social Impact (SI) Full time**Senior Monitoring Specialist, USAID Services to Advance Evidence-Based Learning and Adapting Contract, Social Impact, Egypt** **Proposal Overview**:SI is pursuing the five-year USAID/Egypt’s Services to Advance Evidence-Based Learning Contract. The project will provide performance management, monitoring, evaluation, assessments, and research and learning...
-
Operations Executive
2 weeks ago
مصر, Egypt Informa Markets Full timeCompany Description** Informa PLC is a leading international events, intelligence and scholarly research group.** Our purpose is to champion the specialist. Through hundreds of powerful brands we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make...
-
Senior Specialist, Product Operations
2 days ago
مصر, Egypt Mastercard Full timeOur Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...
-
Senior Mechanical Engineer
4 days ago
مصر, Egypt Emkaan Engineering Consultants Full time**EMKAAN Architectural & Engineering Consultancy** is a reputed engineering consultancy firm located in Dubai. Looking for design team for our **branch office located in Cairo, Egypt**. for the following specialist. We are looking for **Senior Mechanical Engineer **required urgently with below experience and skills: 1) Experience: Min. 10 years (10-15) 2)...
