Customer Operations Officer Egypt and Levant
5 days ago
Algemene informatie
Job Advert Title
Customer Operations Officer Egypt and Levant
Locatie
Egypte
Function/Business Area
Finance, Tax & Audition
Afdeling
Cluster Egypt + Finance
Werkcategorie
Arbeidsovereenkomst voor onbepaalde tijd
Functiebeschrijving
Customer Operations Officer
**About Astellas**:
At Astellas we can offer an inspiring place to work and a chance to make your mark in doing good for others. Our expertise, science and technology make us a pharma company. Our open and progressive culture is what makes us Astellas. It’s a culture of doing good for others and contributing to a sustainable society. Delivering meaningful differences for patients is our driving force. We all have a significant opportunity to make that difference, working locally in the areas we know best, whilst drawing inspiration from the different insights and expertise we have access to globally and from our innovative, external partners. Our global vision for Patient Centricity is to support the development of innovative health solutions through a deep understanding of the patient experience. At Astellas, Patient Centricity isn’t a buzzword - it’s a guiding principle for action. We believe all staff have a role to play in creating a patient-centric culture and integrating an awareness of the patient into our everyday working practices, regardless of our role, team or division. Our ethos is underpinned by the Astellas Way, comprising five core values: patient focus; ownership; results; openness and integrity. We are proud to offer an inclusive and respectful working environment that fosters collaboration and ownership. Our aspiration is to bring the best brains together, to provide them with world-leading tools and resources and a unique structure that fosters real agility and entrepreneurial spirit.
**About This Job**:
Astellas is currently hiring a Customer Operations Officer to be based in Cairo, Egypt. The role will be reporting directly into the Customer Operations Lead MEA.
**Purpose of the Position**:
Ensure optimal and reliable logistics performance for the supply of products to business partners in relevant MEA Clusters, according to the agreed terms, budgets, standards and procedures while optimising the business performance.
Define, maintain and adapt optimal supply, inventory and planning processes for finished and bulk products supplied to distributors.
Establish and manage good cross functional communication (with distributors, Manufacturing, Purchasing, Quality Assurance, Regulatory Affiliates, F&A, ICT), to ensure the supply in accordance with the requirements and logistics processes.
Monitor, challenge and propose improvements to the monthly forecasts of distributors when relevant.
Ensure the logistics information related to the supply (requirements forecasts, orders, confirmations, delivery, invoicing) is correctly processed and communicated.
Manage implementation of any required logistics changes related to changes like for regulatory compliance, marketing and packaging with the distributors.
Optimize, plan, order and manage the stock Astellas owns and is providing to external suppliers to manufacture the products. Avoid stock reductions.
Initiate and manage changes to improve logistics efficiencies and costs for example by optimising supply batch sizes, lead times and processes.
Maintain price database.
Participate and provide input in the set-up, update and termination of supply + quality agreements.
Prepare documentation and input for government tenders if required.
Handle the execution of orders based on letters of credit.
**Essential Knowledge & Experience**:
Min 3 -5 years previous experience in a similar role with demonstrated effectiveness in a logistics function with a multinational organization.
Business skills to deal with external parties based on long term relationships.
Excellent communication & presentation skills and ability to develop and maintain good working relations with internal and external stakeholders
Fluency in English & Arabic.
Bachelor's degree in logistics, business administration or a related field or/ and related experience.
**Preferred Knowledge & Experience**:
Should have previously worked with a global organization and be able to collaborate with cross functional teams effectively.
Fluency in French is desirable.
Experience in a pharmaceutical organization is preferred.
**Additional information**:
Full time, permanent position
Based in Cairo, Egypt
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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