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Digital Operations Officer

4 weeks ago

مصر, Egypt SSC Egypt Full time

KEY ACCOUNTABILITIES
- Monitor Digital operations daily procedures, record and report any failures in Digital systems for relevant party to ensure smooth systems’ operations.
- Observe Digital operations systems backups to ensure the safety of customer and bank data.
- Follow up all of the Disaster Recovery (DR) activities for Digital operations systems to safeguard Digital’ systems’ operational continuity.
- Detect and report bottlenecks in Digital operations systems to provide the needed technical support and recommend solutions.
- Monitor the handling of user tickets to resolve customer and system issues smoothly and satisfactorily.
- Follow up on handling of all related Digital systems’ interfaces maintenance to provide full system functionality to internal and external customers
- Maintain records of daily data communication transactions, problems remedial actions taken, or installation activities for Digital operations systems to support audit requests and/or future reviews.
- Assist in measuring the Digital services availability and recommend improvements to avail the best service to internal & external customers
- Participate in conducting incident reviews for Digital systems to provide lessons learned & avoid future reoccurrence & enhance existing systems availability & resilience.

**Requirements**:
Qualifications & Experience
- Bachelor’s degree in Computer Engineering / Computer Science or its equivalent
- 3-5 years of relevant IT experience
- Good hands-on knowledge of IT operational work
- Good knowledge of Digital systems’ operations

**Skills**:

- Good command of English and Arabic languages
- Good Presentation skills
- Good Communication skills
- Good Analytical and Problem-Solving skills
- Good Knowledge of different technologies