Operations Lead

7 months ago

مصر, Egypt Envision Employment Solutions Full time

**Ready and hungry for a new adventure? You are definitely in the right place
We at **Envision Employment Solutions** are always on the look for top talents around the globe and matching them with our partners' hiring needs, to help them build and scale
- Our partners offer awesome work environment, competitive salaries, full benefits, and many others perks.**Our Hiring Process**:
**2. **During the call we will go through your resume and discuss the opportunities we have for you in details. We would love to learn a little bit about you, about your work experience and your career's goal. We will also be able to answer any questions you might have.
- ____________________________________________________

**Envision Employment Solutions** is currently looking for an **Operations Lead** for one of our partners, a multinational bank.

**Job Summary**:
The Operations Lead owns the mid
- and back-office operational processes of the entity, provides input to the entity's team on the implications of customer journey design on back-office processes.

**Responsibilities**:

- Build up and manage new digital business line operations and collections
- Provide requirements for building entity's operations and design all operations processes
- Draft, develop, revise and implement operational policies, procedures, and protocols applicable to the back office of the entity
- Maintain overall day to day control of the back office and general affairs operations
- Own the value chain of mid and back-office processes for the entity
- Clear operations requiring manual intervention - e.g. customer acceptance after verification against AML and KYC rules or transaction processing
- Follow up on operations being processed by other departments (e.g. compliance, credit) to ensure customer requests are addressed
- Drive continuous improvement, process innovation and automation initiatives in Operations to drive quality, productivity, and efficiency
- Support the entity's team in building the entity by providing input on customer journey redesigns and their implications on the mid
- and back-office supporting operations
- Redesign core operations and document process specifications to be in line with the front-end
- Translate business strategy into operational requirements
- Leverage process automation research to drive speed and efficiency
- Conduct process design workshops with key stakeholders and collect / summarize results
- Assess processes’ performance using relevant predefined KPIs and benchmark results using internal and external data
- Provide expertise on process issues and support on potential solutions to be considered by the team
- Coordinate as needed with entity's Operations to develop operational strategy and ensure alignment of processes
- Draft, develop, revise and implement operational policies, procedures, and protocols applicable to the back office of the entity
- Oversee and manage admin and execution of product offerings and coordinate with relevant entity department heads to ensure mitigation of credit, operational, legal and risk frameworks
- Manage internal and external audits and ensure adherence to compliance procedures
- Prepare work schedules and assign duties to mid
- and back-office staff
- Compile reports on operational functions
- Conduct staff meetings with different department heads to align on operational matters
- Oversee automated processes for the entity to ensure efficiencies and accuracy of automation, in addition to coordinating adjustments to and changes of automated processes when needed

**Requirements**:

- Bachelor’s degree in business, management, or relevant field
- 5+ years of retail, Commercial or Digital banking experience
- 3+ years in automated back-office processes in a tech environment
- Lean Six Sigma Certification (Optional)
- Experience in “customer administration”, maintenance of customer records on a core platform, dealing with customer requests, payment queries, and management reporting.
- Knowledge of Egyptian regulatory requirements.
- Knowledge of Egyptian payment systems.
- Experience in delivery of change initiatives from a business perspective
- Passionate about technology and building a customer experience-led entity.
- Being hands-on, great at execution, and caring about the day-to-day details.
- Knowledge of card processes.
- Knowledge of the reconciliation process; i.e. checking the entity's account balances against transactions.
- Experience dealing with regulated complaints.

**Benefits**:

- Health insurance
- Learning, development and career progression

**Envision Employment Solutions is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce. Come join us

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