Squad Lead Manager
5 months ago
**WE ARE HIRING**
Our Squad Lead Manager is responsible for overseeing our team of Squad Leads, who in turn are responsible for the leadership and development of 15-20 developers/testers and 5-7 technical project managers. They ensure all projects are delivered to the highest standards with outstanding customer service. A Squad Lead manager also ensures all team members are productive, achieving set goals and advancing technically while building on their communication skills. Our leadership team believes in servant-leadership. We empower our teams, encourage growth and embrace failure. We lead by example; understand strength comes in unity and leadership begins in the trenches.
**Responsibilities**:
- Coach and mentor Squad Leads daily, assisting them in the day-to-day staff and project challenges, and developing their own career path in technical and soft skills (e.g., customer service)
- Provide back-up support to Squad Leads to ensure smooth operations for PTO or sick-time
- Work with leadership team to continue building consistent policies and procedures and implement with all squads
- Build and maintain a cohesive culture for all operation staff (TAMs, SLs, Engineers, etc)
- Manage allocation of overseas staff and support with local allocation and planning
- Continue to grow/scale operation based on current structure, identifying potential leadership among existing staff
- Ensure all operation staff have training plans implemented and perform regular checks to assure they are progressing to completion, including Squad Leads
- Provide team members regular performance feedback. Takes appropriate corrective action as needed to promote optimal employee performance
- Keeps up-to-date with emerging IT trends and technologies and the industry’s best practices.
- Work with account management, HR and sales and marketing departments to understand our current and future needs / requirements
- Ensure staff evaluations are completed in an accurate, fair, and consistent manner, utilizing standard measurements for all staff
- Reduce/maintain turnover of top performers to
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