Customer Excellence Lead

Job Main Purpose Be Supplier of Choice to our customers, automate all manual CS jobs to be done, and track all CS KPIs with solid plan to close all losses in KPIs. Job Requirements Service level Part- Follow up with external audit teams and internal stakeholders to timely generate service level KPIs reports- Run, maintain & analyze service level loss...

**Job Main Purpose** Be Supplier of Choice to our customers, automate all manual CS jobs to be done, and track all CS KPIs with solid plan to close all losses in KPIs. **Job Requirements** **Service level Part** - Follow up with external audit teams and internal stakeholders to timely generate service level KPIs reports - Run, maintain & analyze service...

**Role purpose**: To manage Business Excellence and governance activities as part of the Office IT wider team to support the Office IT organization in achieving overall goals and metrics of the department including customers’ requirements and operations team needs. 1. Demonstrates good understanding of policies, processes and concepts through experience...

**Responsibilities**: Agents should focus on customer satisfaction and be results-oriented. Technical Collaboration with an effective communicator and strong technical background enables our customers to maintain their units at peak performance and maximize productivity for their intended use case. **Day to Day work responsibilities** - Problem solving and...

ArabyAds was founded in 2013 and we help our clients to acquire customers at scale using data & technology across diverse set of digital advertising inventories which are managed through four of our platforms i.e. Boostiny (social commerce), iConnect (influencer marketing), Adfalcon (programmatic advertising) & DeviceBoost. We are a team of +260 passionate...

**About Cartona**: We are a B2B marketplace. We empower retailers by connecting them to hundreds of wholesalers, suppliers and producing companies. Our aim is to enable retailers by providing them with easy price comparison, exclusive offers and seamless ordering and fulfillment experience through digitizing the traditional trade market. **What we are...

OCI Customer Technical Lead-230002N9 **Applicants are required to read, write, and speak the following languages***: English, Arabic **Preferred Qualifications** The Technical Delivery lead aka Primary Support Engineer (PSE) role is for a senior **_technical_** resource to deliver Managed Cloud Services to a variety of diverse and demanding customers...

About the job Lead, Customer Insights **Purpose of the job** Conducting analysis for the CBU segments to support decision making **Duties and responsibilities** - Full account responsibility, conducting analysis for the Marketing segment - Conduct in-depth analysis of marketing operations, ad-hoc as well as monthly activities - Create monthly dashboard...

**Janssen NEMA is recruiting a Customer Experience Lead for NEMA to be located in Cairo, Egypt.** Caring for the world, one person at a time has encouraged and united the people of Johnson & Johnson for over 125 years. We embrace research and science - bringing innovative ideas, products and services to advance the health and well-being of people. Employees...

Company Profile: At Unilever you are more than your job title, you are part of the world’s most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. We produce world-leading brands including Lipton, Knorr, Dove, Axe, Hellmann’s and Omo, alongside...

In joining the GPS team as the **GPS Sales Excellence Manager**, you will play a critical business role in supporting the GPS leadership on strategic, operational, and coaching perspectives to achieve business results for Microsoft Customer and Partner Solutions. As a Sales Excellence Manager, you will establish & drive the daily rhythm of the business,...

**Johnson & Johnson**: Janssen Egypt is recruiting for Customer Experience Lead for GCC to be located in Cairo, Egypt. Caring for the world, one person at a time has encouraged and united the people of Johnson & Johnson for over 125 years. We embrace research and science - bringing innovative ideas, products and services to advance the health and well-being...

Job Description & Specification: - Job Purpose: - Responsible for the technologist and creative problem solver with an understanding of the processes for the implementation of customer success. - Duties, Responsibilities and Accountabilities: - Client facing skills and can build close ongoing relationships with our clients - Providing support to our...

**Main Job Purpose**: build a data driven execution powerhouse within Levant and Iraq as CD excellence Lead and within NALI as CD transformation lead. **Job Key Responsibilities**: - Be part of L&I Country Leadership team - Conduct comprehensive assessments of current sales processes, systems, and strategies. - Analyse sales data and performance metrics to...

**Position Overview**: Be the Key Commercial Franchise System partner for Commercial End-to-End Integration within the Franchise. Lead & drive the integration of Commercial Execution Excellence and End to End Strategy & Plan with the Franchise & Bottling System. Be the Commercial Thought Leader and Integrator for the Franchise (overall Customer & Commercial...

Provides Customer Service and Application support across a range of products and platforms. Essential Functions - Provides a broad range of information technology support activities on multi-platform environments. - Reviews, analyzes, and evaluates break/fix resolutions in regards to different systems operations. - Develops solutions to complex problems...

Our Client Halian are proud to be in partnership with one of the fastest growing FinTech businesses in the Middle East in the recruitment of a Customer Insights Team Lead based in their thriving office in Cairo. Your Responsibilties: Devising actionable strategies from customer insights Bringing the consumer perspective to marketing decision making by...

Property Finder is the leading digital real estate platform in the Middle East and North Africa region. A UAE-born startup, Property Finder expanded its operations to Qatar, Bahrain, Saudi Arabia, and Egypt over the years. Recently, it acquired a significant stake in Zingat in Turkey. The company is one of the largest technology start-ups in the region and...

Property Finder is the leading digital real estate platform in the Middle East and North Africa region. A UAE-born startup, Property Finder expanded its operations to Qatar, Bahrain, Saudi Arabia, and Egypt over the years. Recently, it acquired a significant stake in Zingat in Turkey. The company is one of the largest technology start-ups in the region and...

Wasla is the first ever emerging markets mobile web browser and desktop extension that helps users save money, pay securely, build their credit profiles and gain access to flexible and convenient financing "Buy Now Pay Later" through an End-to-End E-commerce Experience. **If you’ve demonstrated sound judgment, strong analytical skills and experience in the...