Customer Insights Team Lead

3 days ago


مصر, Egypt Halian Full time

Our Client

Halian are proud to be in partnership with one of the fastest growing FinTech businesses in the Middle East in the recruitment of a Customer Insights Team Lead based in their thriving office in Cairo.

Your Responsibilties:
Devising actionable strategies from customer insights

Bringing the consumer perspective to marketing decision making by executing market analysis and research activities to provide insights and recommendations

Managing external agencies for the execution of research projects

Identifying ideal methodology and providing oversight on the data collection process and analytic work plan to ensure all available information is generated to support business needs

Leveraging research data and information to proactively identify business opportunities and gaining internal support to act upon these opportunities

Conveying analysis and recommendations via presentations and written reports

Design business analysis and data recording systems for use throughout the company.

Communicate the results of data analysis in written and verbal forms to managers.

Supervise performance of peer analysts.

Your Qualifications:
Minimum of 5 years professional experience (preferrable in F&B/FMCG/Banking/Retail sectors).

BSc Degree from a reputable College/Academy in related fields.

Experience in various data analysis programs.

Analytical skills that allow for the development of data-driven reports.

Demonstrated ability to manage time and prioritize projects to meet deadlines.

Ability to use SQL and Microsoft Excel to create pivot tables, graphs and charts.

Strong written and verbal communication skills to effectively relate data to Management & coworkers.

Excellent critical thinking skills to help solve business problems and make decisions.

Tendency to pay close attention to small details that could impact results.

General knowledge of business operations, objectives, strategies, process and information flow.



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