Global Analytic Insights Consultant
5 months ago
**category.Research & Analytics**
**Location**
- Giza, Egypt***
Job Title:
Global Analytic Insights Consultant
**Job Description**:
Your Journey at Concentrix Starts Here:
At Concentrix, our mission is to be the greatest customer engagement services company in the world, rich in diversity and talent. We believe in doing right by and for people, our clients, their customers, our staff, our communities, and our planet.
We cannot achieve this vision without you
If you have an interest in improving business performance for the world's best brands in over 70 countries spanning 6 continents, please continue reading. There are a few characteristics we look for across all our hires regardless of the team they are working for. If this is you, we would love to discuss career opportunities with you.
Are you ready to reimagine the world?
Does working for a company who invests in the future and is inspiring in the marketplace intrigue you?
Are you bold in your decisions, and do you have contrarian views on how to run a business?
Are you fanatical in your pursuit to continue improving your capabilities?
Concentrix provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including private medical plans, competitive salary, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country/region.
In our Concentrix Catalyst team, you will work with the engine that powers the experience design and engineering capabilities at Concentrix. A leading global solutions company that reimagines everything CX through strategy, talent, and technology. We combine human-centered design, powerful data, and strong tech to accelerate CX transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.
We're a remote-first company looking to hire the absolute best talent in the world.
LI-Hybrid
- The Consultant CX Operations Insights will deliver analysis of call centre performance and customer satisfaction data to support operational improvement initiatives. Reporting to the Snr Analytics Manager you will work on an analytic team to assess call centre-controllable processes that have an impact on customer satisfaction scores or other metrics and on the design and implementation of initiatives to improve those scores. Consultant will interpret performance trends, identify causes behind the trends, and then help support and champion performance improvement efforts.
**Essential Functions/Core Responsibilities**
- Review customer satisfaction and other operational metric results on a daily/weekly/monthly basis to identify trends in performance; produce monthly management reports.
- You will analyse qualitative and quantitative data and identify performance improvement opportunities via Microsoft Pivot tables, crosstabs or via other tools.
- Coordinate with statisticians for development of main driver analysis, statistical linkages and calibration between customer satisfaction and other operational metrics such as quality, average handle time.
- Facilitate root cause analysis to determine the underlying performance gaps. Cause may include on site observation, interviews, and process documentation
- Facilitate action planning sessions with Call Centre Operations or other partners. Help develop recommendations involving operational changes that are expected to improve results; help test new/revised processes
- Help implement action plans in collaboration with Call Centre Operational units
- Develop updates to reflect current status of activities; monitors progress against action plans and contribute to decisions to ensure goals are met; monitors call centre operational performance on goals
- You will produce documentation of important insights, solution recommendations, solution business cases and action plan results for incorporation into internal or client reviews; interact with external clients to present analytic results and solution recommendations
- Identify problems that may jeopardize the analysis or program and works with manager to determine contingency plans
- Contribute to decisions regarding analytic design, information requirements and deliverable schedules
- Bachelor's degree in related field from a four-year college or university with one to two years related experience
- Lean Six Sigma experience is a plus
- You will have experience using tools such as Power-BI, Tableau and Excel (can perform complex functions).
- Experience within a Customer Service focused environment
- Experience working in an environment where activities and deliverables are dependent on a diverse group of techni
-
Analyst, Global Analytic Insights
5 months ago
مصر, Egypt Webhelp Full time**Research & Analytics** **Location** - Giza, Egypt*** Job Title: Analyst, Global Analytic Insights **Job Description**: Your Journey at Concentrix + Webhelp Starts Here: At Concentrix + Webhelp, our mission is to be the greatest customer engagement services company in the world, rich in diversity and talent. We believe in doing right by and for people,...
-
Sr. Supervisor, Analytics
5 months ago
مصر, Egypt اورنچ مصر Full timeAbout the job Sr. Supervisor, Analytics & Business Insights **Purpose of the job** Building the B2B analytics ecosystem serving the marketing & sales verticals **Duties and Responsibilities** - Automating the manual frequent reports. - Designing the data mining models that cater for the B2B insights needs. - Developing pricing simulation models. -...
-
Market Business Insights Analyst
6 months ago
مصر, Egypt Unilever Full time**Job Main Context**: UL is driving digital transformation deliver 4G growth. Our mission is to transform our organization to a digital first culture, delivered by a world-class data and insights team, leaping ahead of our competition in everything we do. UL’s D&A Market teams will lead the path for UL to become data intelligent. The team will do this by...
-
Manager Consumer Insights
5 months ago
مصر, Egypt Philip Morris International Full timeDo you have strong social skills? Are you customer oriented with exceptional analytical skills, curious and achievement oriented? Do you want to make a difference in our organization and contribute to building something new? If the answer is yes to all these questions, then we would like to hear from you. If so, then please keep on reading. We are looking...
-
Lead Consumer Insights
6 months ago
مصر, Egypt Philip Morris International Full timeDo you have strong social skills? Are you customer oriented with exceptional analytical skills, curious and achievement oriented? Do you want to make a difference in our organization and contribute to building something new? If the answer is yes to all these questions, then we would like to hear from you. We are looking for a Consumer Insights & Analytics...
-
Engagement Manager
5 months ago
مصر, Egypt Novasyte Full timeIQVIA Commercial Analytics team helps pharmaceutical clients bring their products to market effectively and maintain an optimized promotional strategy through to product life cycle. Our projects span areas such as Sales Force Effectiveness, Go to Market Strategy, Segmentation and Targeting, Commercial Organization Design and Market Assessment, and combine...
-
Senior Analytics Consultant
5 months ago
مصر, Egypt SAP Full time**We help the world run better** **COMPANY DESCRIPTION** Business Transformation Services (BTS) is the Digital Transformation strategic advisory arm of SAP’s Customer Success Board area. We assist clients in achieving their Digital Transformation vision and Best-Run Business capability from their SAP investments. Our team draws on insights, experience...
-
SAP Analytics Consultant
5 months ago
مصر, Egypt PepsiCo Full timeOverview: The PepsiCo Global Template Analytics DevSecOps Analyst will be responsible for the development and support of reporting and analytics solutions. The role will ensure that the incidents are resolved and the SLAs are met and the development of new analytics to support PepsiCo business globally. **Responsibilities**: The role is expected design and...
-
Strategy Consultant
5 months ago
مصر, Egypt thaka intenational Full time**Job Summary**: - We're looking for a Strategy Consultant for Consultant Services. You have industry expertise with clean energy policies and regulatory standards. Your top-flight consulting skills lend to managing evolving energy services/products, including how to monetize and operationalize them. You advise clients in the Utility Industry on data-driven...
-
SAP Analytics Consultant
5 months ago
مصر, Egypt PepsiCo Full timeOverview: The PepsiCo Global Template Analytics DevSecOps Analyst will be responsible for the development and support of reporting and analytics solutions. The role will ensure that the incidents are resolved and the SLAs are met and the development of new analytics to support PepsiCo business globally. **Responsibilities**: The role is expected design and...
-
Digital Analytics Lead
5 months ago
مصر, Egypt Vodafone Full time**Role Purpose**: To consult and focus on analysis strategy and turning complex data into actionable insights. To own and evolve Customer Journey analysis on Apps and websites using behavioural analytics tool (Adobe Analytics). To influence data product strategy by representing the use cases and requirements for digital data consumers. **Key...
-
Customer Insights Analyst
5 months ago
مصر, Egypt Mondia Group Full time**About the Role**: Join us as the Customer Insights Analyst at Mondia! You'll spearhead market research initiatives, empowering our Sales & Partnerships teams to tailor offerings and build deep customer connections. Based in Cairo, Egypt, you'll collaborate with the Partnerships, Commercial, and Marketing teams, driving strategic growth through data-driven...
-
People Analytics Specialist
5 months ago
مصر, Egypt Nestle Full time**People Analytics Specialist - Zone AOA (Asia, Oceania & Africa)** **Position Snapshot**: **Location**: Flexible/Virtual; based in NBS, Cairo - Egypt **Employment Type**: Full-Time **Type of Contract**: Permanent contract **Position Summary**: We are looking for a **Zone People Analytics Specialist** reporting to the Head of People Analytics - Zone...
-
Senior Analytics Consultant
5 months ago
مصر, Egypt SAP Full time**We help the world run better** **PURPOSE AND OBJECTIVES** Digital Business Services support our customers in their digital transformation. We sustain the adoption of SAP software and ensure that our customers can successfully plan, implement, integrate and operate their software, including continuous improvement, quality management, problem solving and...
-
Digital Analytics Senior Specialist
5 months ago
مصر, Egypt Vodafone Full time**Role Purpose**: - Monitor and analyse consumer sentiment on social media and translate that into actionable insights to ExCo members. - Always up to date with global digital trends and digital performance tools to keep the analytics capability in VF EG competitive locally and among VF OPCOs - Manage the Digital Analytics team and the extended teams among...
-
Head of Strategy and Insights
5 months ago
مصر, Egypt Danone Full timeAbout the job Danone MENA is looking for a talented Strategy and Insights Lead to be based in Cairo, like you! In the context of the Strategy and Insights Lead, you will support the fact-based decision making in the organization across Middle East and North Africa (MENA) through managing the company needs from primary, & secondary research in order to...
-
Strategy Consultant
5 months ago
مصر, Egypt Ericsson Full time**About this opportunity**: Ericsson is a global leader in telecommunications technology, serving a diverse range of industries with innovative solutions that empower people, business, and society. As part of our commitment to staying at the forefront of the industry, we are seeking a skilled and expert Strategy Consultant to join our Strategy Team. **What...
-
Analytics Coordinator, Hcv
7 months ago
مصر, Egypt Uber Full time**About the Role*** The HCV Analytics & Automation team aims to help the Uber HCV business solve its toughest challenges. We combine our unique skills (strategy, business intelligence, data analytics, automation) to answer some of the hardest questions facing our business, build local solutions to help our business scale and build scalable processes to...
-
Director Visa Consulting, North Africa
6 months ago
مصر, Egypt Visa Full timeCompany Description At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the...
-
Global Talent Acquisition
5 months ago
مصر, Egypt BayanTech Full time**Responsibilities**: - Develop and execute global talent acquisition strategies aligned with organizational goals. - Manage end-to-end recruitment processes, from sourcing to selection. - Collaborate with hiring managers to understand talent needs and make informed hiring decisions. - Track recruitment metrics and provide insights for continuous...