Customer Insights Specialist

We are looking for an enthusiastic and dedicated customer experience specialist to enhance our customer experiences. You will be tracking all points of customer engagement, addressing customer queries, and identifying ways to improve our customer services and collaborate with internal departments to optimize customer services and brand awareness. - Nurturing...

About the job Lead, Customer Insights **Purpose of the job** Conducting analysis for the CBU segments to support decision making **Duties and responsibilities** - Full account responsibility, conducting analysis for the Marketing segment - Conduct in-depth analysis of marketing operations, ad-hoc as well as monthly activities - Create monthly dashboard...

Our Client Halian are proud to be in partnership with one of the fastest growing FinTech businesses in the Middle East in the recruitment of a Customer Insights Team Lead based in their thriving office in Cairo. Your Responsibilties: Devising actionable strategies from customer insights Bringing the consumer perspective to marketing decision making by...

**Description**: The Customer Value Specialist manages tasks to deliver the base growth and retention strategy for their area, ensuring all communications are relevant and build a broad and deep relationship with our customers. Increasing customer lifetime value as a result of correctly targeted and managed communications and reducing churn through increased...

**Who we are?** As the digital disruption of the F&B sector continues to build momentum and accelerate by the pandemic’s impact, the operators find themselves with archaic toolbox designed for traditional brick and mortar commerce. New business models born out of this transformation such as Cloud Kitchens and Virtual Brands have recently reached a...

**Description**: Gather, analyse, and report sales figures/trends to understand market KPIs and support in decision making, in addition to target distribution and daily reporting for sales figures to help achieving company targets. **Job Responsibility**: - Run daily dashboards and RPM - Assist performing in depth analysis after each month closure to...

We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. **Responsibilities** - Act as Single Point of Contact to...

**The role of a customer experience (CX) specialist is to ensure that the telesales/customer service agent follows a buyer-centric approach and delivers a smooth, unfragmented and consistent customer experience across all touchpoints and at all stages of the customer journey. A customer experience specialist is responsible for keeping track of customer...

We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent...

**Job Overview**: The Customer Onboarding Specialist will set up customers for immediate success by facilitating the implementation process for new accounts. As a Customer Onboarding Specialist, you will educate new customers, and ensure smooth adoption of our products and services. Rewaa prioritizes delivering an amazing customer experience and this is the...

Specialist, Customer Services Join us as a Customer Services Specialist on our Product Services team in Cairo to do the best work of your career and make a profound social impact. What you’ll achieve As a Customer Services Analyst, you will be the customer advocate, ensuring complex issues are taken care of quickly and efficiently while providing the...

**Customs Senior Specialist** The Customs Senior Specialist will take care of different customs compliance matters for the Siemens entities and supporting the implementation of Siemens’ internal tools. Also, he will be liaising closely with local finance, accounting, and tax teams as well as customs clearance brokers. This will include: - Support the...

We are looking for a Customer Success Specialist to help us improve the experience of our users. You will accomplish this by training and supporting our customers and resolving our customers’ pain points. - Analyzing customer issues, developing necessary actions, and ensuring optimal levels of customer satisfaction to provide appropriate support for the...

Experience defining requirements and using data and metrics to generate business insights. - Bachelor’s degree in Engineering, Mathematics, Statistics or similar quantitative discipline. - 2-5 years in relevant experience as Business Analyst, Data Scientist, Business Intelligence Engineer, Data Engineer, or equivalent. - Technical skills - Advanced...

Job Title: Portuguese Customer Success Specialist **Job Description**: The Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement. This role is responsible for developing an excellent level of product or service...

**category.Research & Analytics** **Location** - Giza, Egypt*** Job Title: Global Analytic Insights Consultant **Job Description**: Your Journey at Concentrix Starts Here: At Concentrix, our mission is to be the greatest customer engagement services company in the world, rich in diversity and talent. We believe in doing right by and for people, our...

**Overview** Are you ready to join an agile, diverse, and global team of innovators and disruptors in redefining the B2B payment space for startups and SMEs in emerging markets? Tribal Credit is built for companies looking for a better way to pay business expenses and optimize their financial management. We provide modern payment methods like multi-currency...

Job Title: Customer Success Specialist - German **Job Description**: The Customer Success Specialist supports an existing customer base with a moderate level of complexity to cultivate and build strong customer relationships over the customer lifecycle, while ensuring customer satisfaction and engagement. Responsible for developing an excellent level...

**Position Snapshot**: Location: Cairo, Egypt Company: Nestlé Egypt Full-time **Position Summary**: The Customs Clearance Specialist significantly contributes to the top and bottom-line target’s achievement by continuously ensuring on time availability of finished goods and raw materials (at an optimal cost) by maintaining an optimal lead time and cost,...

Job Title: Customer Success Specialist - French **Job Description**: **Job Purpose** The Customer Success Specialist supports an existing customer base with a moderate level of complexity to cultivate and build strong customer relationships over the customer lifecycle, while ensuring customer satisfaction and engagement. Responsible for developing an...