Compliance Service Team Lead

7 months ago


مصر, Egypt Uber Full time

**About the Role**:
The Community Operations organization (CommOps) at Uber is responsible for delivering premier customer support to riders, drivers, eaters, and couriers. As a Service Team Lead, you will be passionate about empowering and investing in the continued success of our agents by providing resources and mentor that will build the next leaders of Uber

In our CommOps, the Service Quality, Risk, and Compliance team helps to supervise and check the quality for different modalities, with the goal of improving the customer experience delivered by agents across Uber's global support network.

Our Team Leads are focused on providing and receiving feedback, mentor and developing employees, as well as handling performance metrics

**What you will do**:

- Manage team performance and drive results
- Lead, coach, mentor, and motivate employees
- Partner with Recruiting team on hiring
- Functional knowledge of leading and acting as an SME
- Address and resolve critical issues
- Maintain stakeholder relationships
- Drive accountability on policies and other guidelines
- Support project work and improvements to processes
- Oversee audits or investigations and make recommendations to relevant clients
- Manage data and root cause analysis, recommending corrective and preventive measures
- Present trends, insights, defects, and improvements to business leaders at an audit level or in calibration meetings

**What you will need**:

- 1 year of people management experience (preferred)
- Basic project management skills
- Proficiency in Google Suite
- Experience in data analytics, SQL, and web query skills
- Experience presenting information and facilitating meetings

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.



  • مصر, Egypt Majid al Futtaim Properties Full time

    Majid Al Futtaim invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region,...


  • مصر, Egypt Majid Al Futtaim Full time

    Majid Al Futtaim invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region,...


  • مصر, Egypt Service Management Group (SMG) Full time

    **SMG - Service Management Group is hiring a Security and Compliance Director to join our team!** SMG is an enterprise-level experience management (XM) provider that offers a software with a service (SwaS) solution—uniquely combining SaaS technology with hands-on professional services to help organizations generate new revenue, grow existing revenue,...


  • مصر, Egypt Takeda Pharmaceutical Full time

    Title:_ **_Ethics and Compliance lead_** - Location: _**_Cairo, Egypt_** _office._ About Takeda At Takeda we strive to broaden access to treatment and enhance standards of care for people wherever they live. We focus on sustainably strengthening local health systems in low - and middle-income countries at every stage of the patient journey, while...

  • Taxes Team Leader

    2 weeks ago


    مصر, Egypt Atlas Copco Service Egypt Full time

    Do you like to put your energy into an **ambition growth plan** and see it come to fruition? Join us! **Mission** Supervision of Taxation Team. lead and manage multiple operations of the tax practice area and to deliver quality tax services, that will increase firm’s reputation. Serve as business advisor to our clients aiming at maximizing engagement and...

  • Team Lead Riders

    13 hours ago


    مصر, Egypt Talabat Full time

    Role Summary/Overview Managing and improving the rider performance of allocated zone/s within a city. Taking ownership of rider service levels by measuring compliance, finding performance gaps and execute a plan to fill performance related gaps Role Scope - Monitor and improve Rider Performance and Compliance - Lead Rider Recruitment for the allocated...

  • Team Assistant

    7 months ago


    مصر, Egypt Siemens Healthineers Full time

    Do you want to help shape the future of healthcare? Our name, Siemens Healthineers, was selected to honor our people who dedicate their energy and passion to this cause. It reflects their pioneering spirit combined with our long history of engineering in the ever-evolving healthcare industry. We offer you a flexible and dynamic environment with...


  • مصر, Egypt Vodafone Full time

    **Role purpose**: - Conducting company-wide screening of Personal Data Processing processes, Performing Compliance Gap Assessments ,Executing Remediation Implementation, and Maintenance of Privacy Management Program within Vodafone Egypt in compliance with local laws and new EU GDPR requirements. **Key accountabilities and decision ownership** 1. Managing...

  • Software Team Lead

    7 months ago


    مصر, Egypt Si-Ware Systems Full time

    We are seeking a talented and motivated Software Team Lead to join our dynamic team. As a Software Team Lead, you will be responsible for leading a team of Software Engineers, in addition to developing and maintaining the backend infrastructure of our cloud-based our growing user base and ensure seamless integration with various cloud services. You...


  • مصر, Egypt TTEC Full time

    Team Lead, Service Delivery **Team Leader, Service Delivery, Egypt** At TTEC, we're all about the Human Experience. Elevated. As a Bilingual Team Lead - English - in Cairo you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture. **What You'll...


  • مصر, Egypt Johnson & Johnson Full time

    Johnson & Johnson is recruiting for a RA Compliance Lead GCC and NEMA, Egypt. Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 125 years. We embrace research and science - bringing innovative ideas, products, and services to advance the health and well-being of people. Employees of the Johnson &...

  • Financial Control

    7 months ago


    مصر, Egypt Novartis Full time

    **Summary**: Location: Cairo, Egypt #LI-Hybrid About the Role: As a Financial Control & Compliance (FC&C) Lead, you will be a part of FRA Operations Team that is responsible for the financial controls, compliance, and related matters for Novartis Egypt. This role reports directly into the FC&C Head NGSC KL & AMEA and will work hand in hand with the FRA...

  • Compliance Manager

    7 months ago


    مصر, Egypt Nawy Real Estate Full time

    The Compliance Manager’s main objective is to be responsible for overseeing and ensuring regulatory compliance with laws, policies, and procedures related to mortgage and financing operations. Your role involves developing, implementing, and monitoring compliance programs to mitigate risks and uphold ethical standards within the organization. Job...

  • Collection Team Lead

    7 months ago


    مصر, Egypt Dubizzle MENA Full time

    Dubizzle Egypt is the leading marketplace for selling and buying online in the region. Our aim is to upgrade people’s lives by facilitating deals and identifying attractive opportunities for both individuals and businesses. Our goal is to strengthen local economies, empower small businesses, and help everyone in making smarter choices for themselves, the...

  • Team Lead

    7 months ago


    مصر, Egypt IntouchCX Full time

    About IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term...

  • Freight Team Leader

    7 months ago


    مصر, Egypt UNITED PARCEL SERVICE Full time

    Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...


  • مصر, Egypt Cartona Full time

    **About Cartona**: We are a B2B marketplace. We empower retailers by connecting them to hundreds of wholesalers, suppliers and producing companies. Our aim is to enable retailers by providing them with easy price comparison, exclusive offers and seamless ordering and fulfillment experience through digitizing the traditional trade market. **What we are...

  • Procurement Team Lead

    7 months ago


    مصر, Egypt ABB Full time

    **Procurement Team Lead**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future....

  • IT Team Lead

    2 weeks ago


    مصر, Egypt MaxAB Full time

    Founded in 2018, MaxAB is a rapidly growing food and grocery B2B e-commerce and distribution platform that serves a network of traditional retailers (mom-and-pop stores) across the MENA region. Using proprietary technology, MaxAB offers a transformative pull-driven supply chain and a tech-product that empowers both traditional retailers and suppliers. MaxAB...

  • Team Lead Riders

    7 months ago


    مصر, Egypt talabat Full time

    **Company Description** As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years. We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us...