Team Lead, Service Delivery

About the opportunity **What’s On Your Plate?** - Align with riders to solve problems in real-time & monitor them on a daily basis. - Tracking rider performance with coordinators and taking ownership of rider performance. - Weekly zone meeting with riders. - Assisting dispatchers with rider issues via communication channels. - Ensures compliance of rider...

**About the role**: - Ensure the timely and successful delivery of our solutions. - Challenge existing models and procedures and work toward updating them to improve the speed of delivery. - Drive the continuous service improvement while constantly evaluating the customer perception of the service. - Building and maintaining strong relationship with key...

**Key accountabilities and decision ownership**: - Maintaining positive relationships with customers. - Identifying customer needs and overseeing service delivery within the business context. - Leading the service delivery team, managing conflict, and ensuring the team's processes and tasks are carried out efficiently. - Determining ways to reduce costs...

**Introduction** At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's...

We are looking for a delivery manager & delivery app operator responsible for making sure that ordered products are being seamlessly delivered to the clients. Hired person will be in charge of a variety of tasks, such as leading the drivers team, monitoring progress, orders assignment and supervision, office tasks such us creating daily reports, data entry,...

**Job Descriptions** - Provide Direct Customer Support through various channels. - Improve and sustain team performance to deliver and exceed assigned key performance indicators (KPIs) and Manage a team of 25+ interpreters. - Investigate and resolve customer complaints and queries particularly escalated ones. - Provide feedback and support to the Client...

Manage the delivery of the highest level of operational service and support to operation contracts and warranty clients by coordinating the activities of the service delivery team across all areas of services. **Key KPIs include**: CSI O&M Margins - Manage the service delivery team to ensure that all incidents and problems assigned are managed effectively...

**About the role**: Purpose: Lead Solutions Consultants for Europe in IBC Cairo, reporting to the head of Europe consultants in Cairo Business growth: - Ensure a healthy partnership relation with key stakeholders in the region and in countries including all billable and presales communities and Europe management teams - Support in identifying upskilling...

Purpose: Lead Solutions Consultants for Europe in IBC Cairo, reporting to the head of Europe consultants in Cairo Business growth: - Ensure a healthy partnership relation with key stakeholders in the region and in countries including all billable and presales communities and Europe management teams - Support in identifying upskilling opportunities in the...

Join one of the leading **Translation & Localization** Companies in the world! **Future Group** Company is leading the localization market since 1994 with global subsidiaries serving North & Latin America, Asia, Europe, and MEA. We're currently expanding our team globally, join our global team in our new journey now! We are hiring Service Delivery Manager...

Details Required Experience 3 year - Department Software Development and Testing - Career Level4 Position Location Cairo / Alexandria **Skills**: SDM PM Requirements and responsibilities **Job description**: **Responsibilities**: - ︎ Maintaining positive relationships with customers. - ︎ Identifying customer needs and overseeing service delivery...

Service Delivery Manager-230003QW **Applicants are required to read, write, and speak the following languages***: English, Arabic **Preferred Qualifications** **Service Delivery Manager** To manage and develop the Managed Cloud Services (MCS) relationship with designated account(s) throughout the engagement against the contractual deliverables &...

GEA GRADE Refrigeration is an Industrial Refrigeration contractor operating in the MENA region. The Service Execution Team Lead will dedicate himself to the best of his ability to improve the profitability of the Company and its affiliates. The Service Execution Team Lead will be reporting technically to the Head of Service Execution and administratively to...

Any Graduation - Experience in Logistics field (courier industry) / FMCG or B2B sales field highly preferred. - People management experience essential. Experience in handling external and multiple stakeholders including team, vendors, clients, field executives is highly desirable. - Experience in handling live operation preferred (wherein troubleshooting and...

Any Graduation - Experience in Logistics field (courier industry) / FMCG or B2B sales field highly preferred. - People management experience essential. - Experience in handling external and multiple stakeholders including team, vendors, clients, field executives is highly desirable. - Experience in handling live operation preferred (wherein troubleshooting...

Experience in Logistics field (courier industry) / FMCG or B2B sales - People management experience.. Experience in handling external and multiple stakeholders including team, vendors, clients, field executives. - Experience in handling live operation. At Amazon, we're working to be the most customer-centric company on earth. To get there, we need...

Manage the delivery of technology solutions for continuous business increments for a value stream in the shortest cycle time. - Manage integrations to improve business operations and productivity efficiently. - Lead the implementation for all solutions that delivery totally or partially through subcontractor/partner. - Ensure the integrity between all the...

**About this opportunity!** We are now looking for a Service Delivery Manager who will be responsible for ensuring the correct and proper delivery of customer support services to our customers. In this role, you will be responsible for the financial and commercial performance of delivered customer support services. You will also ensure that agreed margins...

**Do you enjoy leading a team that provides a high-quality service for our customers?** **Do you love collaborating with teams to solve complex problems?** **Join our Team** Baker Hughes is the first and only comprehensive provider of digital oilfield products, services and solutions. Drawing inspiration from its rich heritage as an inventor company,...

**Project** Description**: Developed product is the leading software system in Energy domain covering all aspects of Oil&Gas production from geological exploration to optimization of ongoing production. Our technology solution helps geologists and geophysicists to research, visualize and interpret large volumes of geological data. Our product allows third...