Team Lead
3 weeks ago
About IntouchCX
IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.
About the Job
We’re changing the way people think about customer care, and we need your help
We’re looking for a Team Lead to provide front-line direction to our Customer Service Representatives (CSRs), ensuring quality service is provided with every customer interaction. This role involves learning and maintaining the knowledge of our partners’ brand, philosophy, products, promotions and processes. This position will also promote professional and personal development through performance evaluations, training and career pathing plans.
As Team Lead, You Will
- Manage and supervise CSRs
- Ensure proficient training, professional development and employee engagement is sustained in order to prepare, grow and retain employees
- Manage operational performance to meet Key Performance Indicators (KPIs) and Service Level Agreements
- Analyze various reports and statistical data to measure production levels and identify root causes for underperforming areas
- Use critical thinking to develop solutions to improve business performance and partner success
- Motivate teams through relationship building and real-time coaching
- Develop incentive programs to motivate CSRs to achieve desired outcomes
- Coordinate changes in staffing schedules by collaborating with the Operations Support Team/and or Workforce Management Team
- Collaborate with other departments within the organization (HR, IT, etc) to properly resolve issues
- Bring in-depth operational knowledge and a thoughtful point of view when participating in partner meetings
- Gain expert level knowledge on all partner products and promotions
- Demonstrate a positive work ethic and commitment to achieve the best possible outcomes
- Act as a role model and exemplify our 10 Things (cultural values)
As Team Lead, You Have
- High school diploma or equivalent (required)
- Some post-secondary education or completion of a post-secondary degree with a major in Business (combination of education and work experience will also be considered)
- 1-2 years of experience in the contact center and/or customer service industry, with at least 1 year in a Team Lead/Supervisory role
- Experience dealing with escalated issues in a contact center capacity
- The ability to type 30 WPM with accuracy
- Basic knowledge of Google Suite (Sheets, Slides, Docs, Drive) is an asset
- Exceptional time management, organizational and prioritization skills to complete work in a timely manner
- Ability to work both independently and in a team setting within a fast-paced, entrepreneurial environment
- The ability to work a variety of shifts, including days, evenings and holidays
-
Team Lead
1 day ago
مصر, Egypt Luxoft Full time**Project** Description**: Developed product is the leading software system in Energy domain covering all aspects of Oil&Gas production from geological exploration to optimization of ongoing production. Our technology solution helps geologists and geophysicists to research, visualize and interpret large volumes of geological data. Our product allows third...
-
IT Team Lead
4 weeks ago
مصر, Egypt MaxAB Full timeFounded in 2018, MaxAB is a rapidly growing food and grocery B2B e-commerce and distribution platform that serves a network of traditional retailers (mom-and-pop stores) across the MENA region. Using proprietary technology, MaxAB offers a transformative pull-driven supply chain and a tech-product that empowers both traditional retailers and suppliers. MaxAB...
-
Team Lead
1 week ago
مصر, Egypt OMS Full timeCritères de l'offre **L'entreprise**: OMS OMS Description du poste OBJECTIVES OF THE PROGRAMME The mission of WHO's Health Emergencies Programme is to build the capacity of Member States to manage health emergency risks and, when national capacities are overwhelmed, to lead and coordinate the international health response to contain outbreaks and to...
-
IT Team Lead
4 weeks ago
مصر, Egypt MaxAB Full timeFounded in 2018, MaxAB is a rapidly growing food and grocery B2B e-commerce and distribution platform that serves a network of traditional retailers (mom-and-pop stores) across the MENA region. Using proprietary technology, MaxAB offers a transformative pull-driven supply chain and a tech-product that empowers both traditional retailers and suppliers. MaxAB...
-
Java Team Lead
5 days ago
مصر, Egypt Plugin Talents Full time**About the job Java Team Lead**: We are Hiring: Java Team Lead **Job Description**: The Java TL owns API and integrations capabilities/teams. The TL values simplicity and is unafraid to challenge technical constraints and procedures to achieve an Agile design. The TL works closely with all team members to create a modular, scalable solution that...
-
Telesales Team Lead
1 week ago
مصر, Egypt iSchool Full timeiSchool, a fully online coding platform that offers programming and artificial intelligence courses to students aged 6 to 18 years old, is seeking a motivated and experienced Telesales Team Lead to join our growing team. In this role, you will oversee and manage a team of telesales representatives to drive sales and promote our online courses. You will work...
-
Mobile Team Lead
2 days ago
مصر, Egypt valU Full time**Company Description** - Lead and mentor a team of mobile developers, fostering a collaborative and supportive environment. - Collaborate with cross-functional teams to define project requirements, timelines, and deliverables. - Conduct code reviews, provide constructive feedback, and ensure adherence to coding standards and best practices. - Stay...
-
Frontend Team Lead
4 weeks ago
مصر, Egypt BlackStone eIT Full time**Responsibilities**: - Lead a team of frontend developers, providing technical guidance and mentorship - Collaborate with cross-functional teams to define and analyze software requirements - Design and develop modern and responsive user interfaces using HTML, CSS, and JavaScript - Ensure adherence to coding standards, best practices, and user experience...
-
Accounting Team Lead
5 days ago
مصر, Egypt Siemens Mobility Full time**Job ID**: - 372569**Company**: - Siemens Healthcare S.A.E.**Organization**: - Siemens Healthineers**Job Family**: - Finance**Experience Level**: - Experienced Professional**Full Time / Part Time**: - Full-time**Remote vs Office**: - Office/Site only**Contract Type**: - Permanent- Do you want to help shape the future of healthcare? Our name, Siemens...
-
Consulting Team Lead
1 week ago
مصر, Egypt Orange Business Services Full time**About the role**: Purpose: Lead Solutions Consultants for Europe in IBC Cairo, reporting to the head of Europe consultants in Cairo Business growth: - Ensure a healthy partnership relation with key stakeholders in the region and in countries including all billable and presales communities and Europe management teams - Support in identifying upskilling...
-
Opi Team Lead
2 days ago
مصر, Egypt Ad Astra, Inc. Full timeAt Ad Astra we don’t just think outside of the boxwe speak, sign, and write there too! We help companies connect with consumers through linguistic support in over 250 spoken and signed languages. We are a woman-owned, small business with a long history of providing unparalleled language services to clients throughout the nation and globe. Our company’s...
-
Channel Team Lead
4 weeks ago
مصر, Egypt Souq.com for E-Commerce LLC Full timeExperience in Logistics field (courier industry) / FMCG or B2B sales - People management experience.. Experience in handling external and multiple stakeholders including team, vendors, clients, field executives. - Experience in handling live operation. - Experience in process improvement. At Amazon, we're working to be the most customer-centric company on...
-
Channel Team Lead
3 days ago
مصر, Egypt Souq.com for E-Commerce LLC Full timeExperience in Logistics field (courier industry) / FMCG or B2B sales - People management experience.. Experience in handling external and multiple stakeholders including team, vendors, clients, field executives. - Experience in handling live operation. At Amazon, we're working to be the most customer-centric company on earth. To get there, we need...
-
Operations Team Lead
4 days ago
مصر, Egypt Cartona Full time**About Cartona**: We are a B2B marketplace. We empower retailers by connecting them to hundreds of wholesalers, suppliers, and producing companies. Our aim is to enable retailers by providing them with easy price comparison, exclusive offers, and a seamless ordering and fulfilment experience through digitizing the traditional trade market. **What we are...
-
Channel Team Lead
1 week ago
مصر, Egypt Souq.com for E-Commerce LLC Full timeAny Graduation - Experience in Logistics field (courier industry) / FMCG or B2B sales field highly preferred. - People management experience essential. - Experience in handling external and multiple stakeholders including team, vendors, clients, field executives is highly desirable. - Experience in handling live operation preferred (wherein troubleshooting...
-
Channel Team Lead
1 week ago
مصر, Egypt Souq.com for E-Commerce LLC Full timeAny Graduation - Experience in Logistics field (courier industry) / FMCG or B2B sales field highly preferred. - People management experience essential. Experience in handling external and multiple stakeholders including team, vendors, clients, field executives is highly desirable. - Experience in handling live operation preferred (wherein troubleshooting and...
-
Collection Team Lead
4 days ago
مصر, Egypt Dubizzle MENA Full timeDubizzle Egypt is the leading marketplace for selling and buying online in the region. Our aim is to upgrade people’s lives by facilitating deals and identifying attractive opportunities for both individuals and businesses. Our goal is to strengthen local economies, empower small businesses, and help everyone in making smarter choices for themselves, the...
-
Couriers Team Lead
2 weeks ago
مصر, Egypt Homzmart Full time**Job Description**: - Onboarding the new couriers and conducting the technical training for them. - Monitor dispatch to ensure couriers are routed efficiently. - Scheduling and tracking shift attendance for couriers. - Maintaining a schedule of training activities for couriers on customer service, communications and updating technology skills. - Manage...
-
Procurement Team Lead
4 weeks ago
مصر, Egypt ABB Full time**Procurement Team Lead**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future....
-
Jml Team Lead
2 days ago
مصر, Egypt Unilever Full timeCompany Profile: At Unilever you are more than your job title, you are part of the world’s most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. We produce world-leading brands including Lipton, Knorr, Dove, Axe, Hellmann’s and Omo, alongside...